Report: #1176681

Complaint Review: Amazon - Internet

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Submitted: Sun, September 14, 2014
Updated: Sun, September 14, 2014
Reported By: MHS54 — New York

Author Not Confirmed

Why?

Amazon Internet USA

Phone:
Web:
Category: On-Line Stores

Amazon Amazon - Kindle app DESTROYS notes and bookmarks... Internet

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Regarding the Amazon Kindle reading app for android devices, I had created over 80 hours of notes for a book I was reading and when attempting to sync these notes with the PC version of this app the notes were completely destroyed in the process.

After two weeks of chasing this issue with customer service and their technical department, they acknowledged they 'probably' have a technical issue with these apps. They said they were 'sorry' and gave me a $30 credit to 'compensate' me.

I have the e-mail history of my attempt to describe the irreparable harm their apps did to me in destroying my work. At customer service's suggestion, I wrote to corporate at jeff@amazon.com. I received no response.

Incredible indifference on Amazon's part to a customer of over 10 years!

This report was posted on Ripoff Report on 09/14/2014 09:41 AM and is a permanent record located here: https://www.ripoffreport.com/reports/amazon/internet/amazon-amazon-kindle-app-destroys-notes-and-bookmarks-internet-1176681. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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