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Report: #1531961

Complaint Review: Amazon -

  • Submitted:
  • Updated:
  • Reported By: Howard — East Brunswick United States
  • Author Confirmed What's this?
  • Why?
  • Amazon United States

Amazon Prime Double charged membership -- refused to refund

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My wife and I have one credit card account with Amazon/Chase. But Amazon has been charging us for two Amazon Prime memberships. I called them up and they agreed we should not have been charged twice each year going back to 2016. They refunded years 2022 thru 2024 but refused to refund the 6 years from 2016 thru 2021, claiming the records are "grayed out" on the computer screen, even though they admit we should have never been charged for those years. They know exactly how much a membership costs for each of those years but refuse to refund our money. I asked them: "What married couple living in the same household requests two Prime memberships?"

This report was posted on Ripoff Report on 04/01/2024 10:45 AM and is a permanent record located here: https://www.ripoffreport.com/report/amazon/prime-double-charged-refused-1531961. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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