Amazon Canceled My $6,263 Order, Lied Repeatedly, Then Tried to Make Me Pay $7,599 Instead Internet

On April 15, 2025, I purchased a high-end laptop — the MSI Titan HX 18 AI 016US — from Amazon.com for $6,263.30 after tax, during a rare limited-time sale. The laptop was urgently needed for multiple humanitarian projects I’m directly involved in.

Shortly after the purchase, Amazon falsely flagged my account for “unauthorized activity” — even though nothing suspicious had occurred. Without verifying anything or contacting me first, they forced a password reset and canceled all my pending orders, including this critical item.

From that moment, Amazon’s customer service began a long chain of deception and broken promises:

• First, a rep promised the order would be restored within an hour — it wasn’t.

• Then I was told I’d receive the same item at the same price with an additional 10% discount — that never happened.

• Later, I was offered 20% off, but only if I reordered the item — which they linked me to at $7,599 before tax, nearly $1,336 more than what I originally paid.

• Even worse, the 20% was only to be credited after delivery — and I was expected to blindly trust Amazon again after they’d already broken multiple commitments.

On top of all that, the warranty I purchased with the original order was not canceled, meaning I’m still being charged for a product Amazon removed from my account. I’ve spent hours with various support agents, only to be repeatedly lied to, stalled, redirected, and ignored.

This isn’t just poor service — it’s deceptive and negligent. Amazon made a mistake, promised to fix it, and then tried to push the financial burden onto me.

All I want is what was originally promised: the laptop at the price I paid, with the agreed discount. Instead, I’ve been misled, financially stressed, and pushed into a position where I either accept an overpriced replacement or walk away with nothing.

I've filed complaints with the BBB, FTC, and my State Attorney General, and I'm now making this public to warn others: Amazon will not always stand by its word — even with documented proof.