Amazon FAIL TO REFUND MONEY ON PRODUCT THEY LOST IN TRANST Seattle Washington

This is a complaint alleging breach of contract and fraud against AMAZON. The facts are as follows.

On January 15, 2025, I placed  ORDER #114-7737609-3365031 with AMAZON to deliver birthday gifts to a friend. The total price was $405 and expected delivery was January 21. My credit card was billed for the full amount on January 17, and the products allegedly shipped the next day.

Nothing arrived on the 21st but I received a message that delivery was delayed until January 24. I was offered to start a refund, but heard there were storms along the east coast so decided to be patient. As of January 27, AMAZON’s website showed the gifts still in transit, with no new delivery date projected, so I decided to request proof of delivery or a refund.

AMAZON’s chat feature promises to go at your own pace, but does not tell users that AMAZON employees can end the chat when they want, erase the chat history, and block you from getting a transcript. Once in chat, I was subject to a revolving door of employees who refused to answer basic questions to escalate my concerns or provide any documentation about order status. I was told that in order to process a refund, AMAZON needed my ID and then had to conduct an ‘investigation’ to prevent fraud or abuse, but there is no federal law requiring need for an ID when an item is ordered but never delivered. Plus, as AMAZON  did not require an ID when my credit card was charged, all AMAZON had to do was return the funds in the same way they were taken.

Inasmuch as AMAZON  has been breached multiple times, I refused to submit an ID, nor was there any need to do so. Plus, there is nothing to investigate—if the gifts were delivered, then AMAZON needed to prove delivery; as of FEBRUARY 11, their website shows no updates other than the items were probably ‘lost’ in transit, so there is nothing more to investigate. Rather than answer questions about where my order is, employees ended the chats and disappeared and refuse to make good.

This behavior is unacceptable and constitutes fraud,