Ambit Energy Grand Incentives ambit Nationwide

So I filled out the paper work and paid a deposit in July for a free 2 night 3 day hotel stay in New Orleans. I picked 3 different dates Nov 11, 18, and 19th. It is now Oct 4 and I still had not heard anything so I called in and spoke to a CSR she stated they had emailed me letting me know there were no hotels available for my requested dates. I first thought this was bull s*** considering I booked this 3 months ago. So you are telling me in 3 months you could not find a hotel for any of the dates I requsted? Yeah, right. Then she read my email to me and it was WRONG. She then told me I would have to request more dates once again 45 days in advance. I was so livid I asked her so what it is going to take me probably 6 months to book a little vacation? I took off work for this crap, got a baby sitter, etc etc. She told me that yes it can take up to 2 or 3 different requests for me to actually be put in. I feel like they purposley make it hard to get in so people would give up. Not to mention I should get a free hotel for a few nights at the very minimum considering my bill alone each month is d**n near $400. Ambit is a scam and once my contract is up I am DONE. I will warn everyone about this company.