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Report: #183268

Complaint Review: AMC Theatres - Oklahoma City Oklahoma

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  • Reported By: Oklahoma City Oklahoma
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  • AMC Theatres 2501 W Memorial Rd Oklahoma City, Oklahoma U.S.A.
  • Phone: 405-755-3954
  • Web:
  • Category: Theaters

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I was an employee for AMC for over 6 years. I've seen so much during that time, I'm wondering where to start. But here goes... I'll start with health code violations. During the beginning of my employment there, I worked as a concessionist. While there, I witnessed the procedure for making hot dogs was, well, substandard.

Although the first hot dogs of the day are made with the utmost care and in accordance with the state and federal health codes, the hot dogs made afterward however are not. Because the container with which we used to transfer the hot dogs to and from the hot dog cooker was never washed in between batches of hot dogs.

In fact, management never informed any employees that washing this container between batches was required. In the entire 6 years I was employed at AMC, I only witnessed the hot dog container being washed at the end of the night and never in between. One could say that material from the very first batch of hot dogs could have been present even on the last batch of the night.

I did my best to wash the container myself because it looked disgusting in between cooking and transferring but I could not monitor others as much. The meat thermometer used to check the temperature of the hot dogs was also unwashed until the end of the night and thus materials and germs were no doubt transferred from the first batch even to the last batch.

Another problem was mice. While I will admit that for the last couple of years I was there, there were no mice present, which is good, prior to that however, mice were everywhere. They were even reportedly caught tearing and digging into the candy in the display cases. A disturbing thought.

Things became so bad regarding mice and bugs for a while that codenames for mice and certain bugs were developed to be used in public and on the two-way radios we carried which would prevent others from knowing what we were talking about. For example mice were called Rhinos, Roaches were Alligators.

Another health code problem was what they did with the ice. We have two long plastic poles, which are shaped kind of like ores, which we used to break up the ice in the giant ice maker we have. These plastic poles were seldom washed and after they were used to break the ice, they were simply left laying on a shelf-like part of the ice maker, to gather dust, debris, bacteria, etc.

Now, on to business and employment practices. First is how they deal with breaks. While breaks are not required by law, if the employer has a policy regarding breaks, it is against the law for them to violate that policy. Employees are told during orientation that they are given 25 minute breaks for every 4 hours of work. This is not actually the case as is discovered later.

Many supervisory employees do try to give their workers breaks according to the policy. But many blatantly violate the policy without being disciplined and frequently, the employees are left without a single break. According to law, if they are not given the breaks that the policy requires, the employees are allowed to take a break after work with the clock still running. Very few of the employees are ever made aware of this.

Next is religious discrimination and harassment. Much of the employees at this particular theater were atheist or agnostic and regularly, publicly, poked fun at employees who had a personal faith. There was a church which rented out one of our auditoriums each week and I witnessed the employees making snide remarks at them and even plotting to commit some kind of prank or to destroy equipment belonging to the church. Some others claimed they were going punch the next one who greeted them.

Often, the managers are heard swearing a lot (against AMC rules of conduct prohibiting bad language in the workplace) and I got the feeling many times that I was being excluded from functions and parties because my faith requires me to hold my tongue when I feel angry rather than curse up a storm like the managers do.

I also witnessed leniency with regard to employees whose behavior matched that of the managers(By behavior, I am referring to regular swearing and mocking of religious employees). These employees were allowed to break rules which other employees were fired for. Such as verbally lashing out at customers, violating the dress code, etc.

Now, on to safety violations. I worked my way up to the projection booth where I was second in charge. While there, I noticed that our first aid kit was inadequate. There were never any band-aids, and antiseptic supplies were lacking.

Whenever some one received an injury which required bandages, they were forced to run downstairs to the operations office, wait for a manager with clearance to open the door for them and allow them to retrieve a bandage. The same lack of first was present in the concession stand as well. I had informed management of the inadequate first aid kits and safety problems and my complaints were met with jokes.

Many times I was forced to fix electrical equipment with minimal safety equipment to protect me. Rubber gloves for example were scarce and finding ones thick enough to protect me from high voltage electrical shock was quite a chore. Occasionally these gloves proved not provide me with appropriate protection and I was electrocuted. A less experienced employee could be seriously injured or even killed.

Another safety violation is apparent when sick employees are forced to work concession and handle food. Not only is it dangerous for the employee but dangerous for the customer. A health and safety violation rolled into one.

While AMC rules state that a doctor's note is not required for absences of two days or less, because that could discriminate against employees unable to pay for a doctor's examination, this particular theater did not abide by that rule however. Many employees absent for only one day were disciplined or fired.

Another disturbing fact is that the managing director at one point took small amounts of money from registers of employees to pay for a Foosball table. Noting that a register recorded as short 10 dollars or more required a write up, the managing director made sure 9 dollars or less was taken. This led to an investigation of him by the company. Nothing ever came of it however.

Other problems with AMC are not necessarily in violation of the law but in bad taste and inconsiderate. Such as, not paying employees overtime. The previous managing director before this person did pay employees overtime wages and holiday wages, but after he left and a new director took over, overtime and holiday pay were taken away from everyone. (Note: for most businesses this is illegal. Theaters however are exempt from paying employees overtime)

I believe it shows appreciation for employees when you pay them overtime and holiday pay, even if you don't have to. In fact no business is required by law to pay it's employees holiday pay, but they do anyway out of appreciation.

The company is also insensitive to disabled employees. Employees with emotional disorders are also discriminated against and not allowed to progress within the company even if they are fully capable of meeting the requirements of these positions.

Stephen
Oklahoma City, Oklahoma
U.S.A.

This report was posted on Ripoff Report on 03/25/2006 05:38 PM and is a permanent record located here: https://www.ripoffreport.com/reports/amc-theatres/oklahoma-city-oklahoma/amc-theatres-ripoff-bad-employment-practices-religious-discrimination-health-code-viola-183268. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
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6Consumer
0Employee/Owner

#6

amc universal studios required to work sick!

AUTHOR: chad - (U.S.A.)

POSTED: Saturday, September 12, 2009

i have aslo worked for this company amc universal studios ca yes that secret spice on ur food is probley dead flys as an employee i was required not to throw away food that has fallen on the floor expired, molded, avoid at all costs i was aslo required to work when i was suffering from the flu  managers were eric marvin  general manager is jeff

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#5 Consumer Suggestion

Report them to the local Health Department

AUTHOR: Nanlisa - (U.S.A.)

POSTED: Saturday, April 18, 2009

As a former hospital/nursing home food service worker, proper food handling and safety is very important. What I read in the original post was just simply disgusting.

Did you ever report them to the local Health Department. Well if I were you, I would report them right away.

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#4 UPDATE EX-employee responds

Has to be the Worse company to work for...

AUTHOR: Mousse - (U.S.A.)

POSTED: Wednesday, December 10, 2008

I only worked for AMC for a month before enough was enough. AMC first requires all new employees to spend a week training before actually starting their AMC duties. The training is suppose to emphasize that AMC expects only the best from their employees. In return AMC only requires themselves minimum, as in minimum wage.

In addition to this, AMC is semi-predjudice against people that cannot open bank accounts due to credit reasons, but they describe it to sound more green as, "AMC has gone paperless." This means that their employees are required to either use direct deposit as their form of a paycheck, or they may use a ATM card that AMC supplies. They can get money out at an ATM machine but must pay the fees attached to it.

AMC also enjoys scheduling ON-CALL hours. In most companies I know of if an employee is scheduled ON-CALL a manager will contact you prior to the time you are ON-CALL and let you know if they require you to come in or not. However at AMC it is the employees responsibility to try to contact a manager at most 1 hour (they prefer closer to 45 minutes) before the scheduled shift to find out if they require you to work or not. At that time they may tell you yes, no, or please call back later. If you decide not to call back later you are in trouble. If they still don't need you when you call back you are in no way compensated for the time you took out of your day to call multiple times.

While employed with AMC it is a good idea never to get sick. This was the straw that broke the camels back for me. I came down with a very bad case of stomach flu, to the point I wasn't able to even keep water down on Monday. I was scheduled to open Tuesday at 12pm. At 3:45pm I called the theatre and talked to the Manager on Duty and explained the situation, and also included that I was either sleeping or in the bathroom all day and would not be in the next day. Instead of doing the job of a typical manager with that much notice (almost 20 hours) and finding a replacement the manager told me I was responsible for at least attempting to find my own replacement, and told me to call back in an hour. I tried calling everyone with the availability to cover my shift without any luck, so I called the manager back and explained that I couldn't find anyone. She said that she would attempt to call around now but expected me to continue the search as well and to call her back at 6pm. At some point of attempted this feat I fell asleep. I was sick and didn't have the energy to stay awake. Because of this I was unable to return the call. The next day I kindly recieved a call at 12:30pm wondering why I wasn't at work. Most people would think that being a manager required at least some amount of communication, but I guess not.

I was also scheduled to work Wednesday at 12pm and was hoping to be up to working. However at 9pm Tuesday I decided that I still needed to stick by my bathroom and was in no condition to be working with the public. This time I started by calling everyone on the AMC website that might be able to cover my shift, which took about a half hour. When I couldn't get in touch with anyone (either the phone numbers were incorrect, the availability was incorrect, or they had other plans) I called the theater to let them know I wasn't going to be able to make it because I was still recovering from the flu. The first response was to give me a guilt trip for waiting so long to call. In my mind I thought to myself, "I gave you 20 hours yesterday and that didn't seem like enough." But I kept that thought to myself. Instead I told the manager (who was the same manager on duty from the previous day) that I was hoping to be well enough to work my shift but decided that I wasn't. The next response from the manager was, "What position are you working tomorrow." When I explained concession she at least realized that I shouldn't be working with food and offered to put me in box office (where tickets are sold which is in a little box outside away from bathroom access and experiences all the weather conditions outside. Also still has an oppurtunity to infect the "guests."). At that time I thought I was recieving a call from one of the other employees that I tried to call so I hung up with the manager, but didn't get to the other call in time.

At this point I was in tears. I was sick as a dog and made to feel like the support beam of an old bridge that would give out if I didn't maintain my schedule. I'm not the type of person that quits, especially without notice. I've been in management and know what is expected of employees as well as management, but I was convinced by everyone around me that it was time to throw in the towel, most of which would have done so week 1.

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#3 Author of original report

Break policy

AUTHOR: Stephen - (U.S.A.)

POSTED: Thursday, July 24, 2008

It's not the stated policy of every AMC to have 25 minute breaks. At our theater however, it was. Doesn't have to be in some kind of notarized document. If they tell you when you are hired that you get 25 minutes every 4 hours and list it on schedules, then by law, they have to abide by that policy. It's like being scheduled 2-10 but being forced to work 2-12. That's actually illegal, whether they admit or not.

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#2 UPDATE Employee

an yet people still overfill these d**n megaplexes

AUTHOR: Joobie - (U.S.A.)

POSTED: Tuesday, July 01, 2008

-funny taste in the hotdogs --check [I never saw a bloody thermometer]
-dirty ice poles --check
-mice --check
-shady managers --check
- no holiday pay --check[you get pizza or some kind of buffet instead]
- work with strep throat --check
-shady promotions --check

Never seen any type of discrimination or facility trouble [aside from a toilet exploding]
an fifteeners are handed out usually [where does policy state it will be 25 for every 4]. Thank god the schedules flexible though, an I can go to my white-collar job an still get them free movies baby

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#1 UPDATE EX-employee responds

I agree

AUTHOR: Electricbassguy - (U.S.A.)

POSTED: Sunday, June 22, 2008

I agree with you. I have seen many of these problems at AMC Theaters though not the mice. Mostly, the OCs and Managers were stoners and drinkers, at least the younger ones. And they got stoned/drunk with people under 21 and under 18 even. Those stoners/drunkards got promoted while I who did not smoke or drink was ignored.

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