America On Line (Need I say more?)

What I really can't understand is how the executives at AOL can justify spending the members money, on expensive TV network & media advertising, designed to attract new members, when they can't adequately handle the technological needs and demands of the existing membership database.
I think that even though I'm on AOL (NOT as my source into the Internet), that since their inception, they haven't had as much as one single week go by, without some kind of E-Mail server problem.
I think that at best, AOL's commensurate with a BETA service; and I think that something should be done, to justify the "premium service" fees that AOL's charging alll of us. Either close down, for a week or two, and fix everything. OR, refund everyone all the money that the members have paid, since, as mentioned before, AOL's really a Beta service.
You may call me, at 215/287-0400, if you'd wish to discuss this.
I couldn't even get a street address for their corporate address, when I called customer service. All that they gave me was the PO Box, listed below.

Cliff Wild
CW44444@aol.com