Complaint Review: America Online - AOL - Dulles, Virginia
- America Online - AOL 22000 AOL Way Dulles,, Virginia U.S.A.
- Phone:
- Web:
- Category: Internet Service Providers
America Online ripoff, refusal to close account, evasive and dishonest Dulles, Virginia
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I began using AOL on active duty around January of 2000. I used their service with no problems until August of 2001 when I deployed with the Marine Corps. I let them talk me into keeping my account active while I was deployed, so that I could utilize their services when I returned to the states. This proved to be useful although I was hesitant.
In early 2003 it was time for me to again deploy with the Marine Corps and I again wished to cancel my account with AOL, this time I was sure I needed the account closed because I no longer owned a computer, and would no longer need the services of an internet provider. After a long, frustrating conversation, my account was closed and I parted ways with the AOL business. I was assured that the checking account I was using to have automatic witdrawals to pay AOL would no longer be charged. I opened a new checking account with a new bank and informed my old bank I would be coming in as soon as possible to close my account.
My military status caused me to leave early for afghanistan, and I was there for about 4 months before I started recieving forwarded mail form AOL. The statements were informing me that my account was still active and in good standing.
I immediately contacted AOL via email, explaining my situation and demanding my account be closed. After apporximately 2 weeks I recieved a reply stating my account could not be closed unless I wrote a physical letter or called the company. Do to my location, I could not call them company so I wrote a letter included my screename, account number and signature and demanded my account closed.
A few weeks went by and I recieved a letter from AOL stating they were sorry to lose my business and my account had been closed. I thought this was the end.
In mid 2006, I accessed my fisrt credit report online. I found that I had a collection in my name for over 3 years. After extensive research I found that my old bank had a collection out for me for a overdrawn checking account. After contacting the bank, I was tols a certain company had been withdrawling monthly service fees; you guessed it AOL. I contacted the collection agency and told them my situation and asked for a few weeks to figure this out. They agreed.
Once again I contacted AOL and spoke with a lady by the name of Rachel (15 Feb2006) who worked in the billing department. After explaining my situation to her, she assured me it was a mistake on AOL's behalf and it would be corrected at no cost to me. I was assured the money would be payed back and my credit report would be exponged of the record.
The next day (16 Feb 2006) I again contacted Rachel via her aol.com email address to verify any progress. No repsonse. After another email with no reply I was forced to contact via phone. I explained my situation to a gentleman named Manuel who also worked in billing. His response was that AOL was not at fault and tat nothing could be done. I asked him about Rachel and her information and he said there was no record of that coversation!
I immediately demanded to speak to a manager and was told " the manager will talk to you but he is going to say the same thing." I was put on hold and never connected to the manager! Even after calling back and asking for a manager, I was never connected, I was on hold a total of 1 hour anf 45 minutes.
I had to pay back my bank, and my credit report is absolutely demolished by this record. I contacted the BBB and after a few weeks I received a letter from AOL saying they could do nothing for me. I can not beleive AOL can get way with this behavior, especially to those who serve.
Joshua
Yuma, Arizona
U.S.A.
This report was posted on Ripoff Report on 07/01/2006 01:08 PM and is a permanent record located here: https://www.ripoffreport.com/reports/america-online-aol/dulles-virginia-20166/america-online-ripoff-refusal-to-close-account-evasive-and-dishonest-dulles-virginia-199092. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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