Ripoff Report Needs Your Help!
X  |  CLOSE
Report: #43448

Complaint Review: American Carpets - Pensacola Florida

  • Submitted:
  • Updated:
  • Reported By: pace Florida
  • Author Not Confirmed What's this?
  • Why?
  • American Carpets 5717 N. Davis Hwy. Pensacola Florida Pensacola, Florida U.S.A.

American Carpets ripoff poor work terrible customer service trashed my house false promises another business that doesnt give a dam Pensacola Florida

*REBUTTAL Owner of company: I can be reached 24/7

Show customers why they should trust your business over your competitors...

Is this
Report about YOU
listed on other sites?
Those sites steal
Ripoff Report's
content.
We can get those
removed for you!
Find out more here.
How to fix
Ripoff Report
If your business is
willing to make a
commitment to
customer satisfaction
Click here now..

I took off the day i was to get new carpet and vinyl through out my home, I was told to have all the breakables put up and they would move all the big stuff, which i did, when the instalation crew showed up they told me " we didnt know you had so much stuff and we dont feel like doing this today, i was furious because i had already taken the day off.

I told them to get the manager on the phone, i told him what was going on and he said he would be right out. When he showed up he said that there wasnt that much stuff but since the instalation crew and i already had a conflict that he would get another crew to come out tommorrow, so now i had to take another day off work. The next day the crew showed up and stated that they didnt think they had enough material because the salesman didnt tell them about the garden tub in our master bedroom or about our second bathroom. they went ahead and installed what they had and tried to peice together what was left, the vinyl going from the bathroom to the hall dosnt even match up, there are several spots where the vinyl is 1 1/2 inches away from the wall and there are several spots where they tried to sew the carpet together by hand (that lasted for about 1 week.

So now i have to take a third day off so they can finish. i have had two other carpet companies come and look at the work they did and they told me it was the worst job they have ever seen. Icalled the manager about the quality of work that was done, and he came out and took some pictures and said he would take 150.00$ off what i owed and they would be out to correct the problems. They have never been back since (2 years) and after repeated phone calls to the company the manager has told me since i didnt pay the 150.00$ they were not going to do anything for me and that he didnt care how the my home turned out, and that he wasnt going to do anything else for me he said " I already have your money what are you going to do about it"

Kent
Pace, Florida
U.S.A.

This report was posted on Ripoff Report on 01/30/2003 02:21 PM and is a permanent record located here: https://www.ripoffreport.com/reports/american-carpets/pensacola-florida-32571/american-carpets-ripoff-poor-work-terrible-customer-service-trashed-my-house-false-promise-43448. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?

Updates & Rebuttals

REBUTTALS & REPLIES:
0Author
0Consumer
1Employee/Owner

#1 REBUTTAL Owner of company

I can be reached 24/7

AUTHOR: Denny - (U.S.A.)

POSTED: Wednesday, October 06, 2004

I can be reached 24/7 there has been no such situation that has been reported to me and if there had been it would not have been handled that way. We are a 34 year old company that would not have lasted that long if this was how we handled our problems. Lets let the light of day shine on this problem with an independent binding arbitration that will require the complaintent to reveal his name and identity. The only thing that remotely comes close this claimed $150 settlement is a customer who had their dog defecate on the rug DURING the installation and expect me to replace it. I suspect that "Kent" will not come forward but I look forward to resolving his problem as soon as he does. Thank you for the opportunity to respond,

Respond to this report!
What's this?
Featured Reports

Advertisers above have met our
strict standards for business conduct.

X
What do hackers,
questionable attorneys and
fake court orders have in common?
...Dishonest Reputation Management Investigates Reputation Repair
Free speech rights compromised

WATCH News
Segment Now