American Circulation Enterprises ACE Cannot get refund upon cancellation of subscription. Michigan City, Indiana

On May 25, 2010, I purchased 2 magazine subscriptions for my grandsons.  I was told we would start receiving in approx. 6 weeks.  As of 9/27/10. I had only received one of the magazines.  I called and spoke to Scott, explained my problem and requested a refund.  He said, "no problem, I will process and you should receive your check in 7-10 days."  I called back on 10/12/10 because I still had not received my check.  I spoke with a young lady.  She said she did see my request but would process again and I should receive my check for $65.00 in 7-10 days.  Still not check. 

I called 11/1/10 and requested to speak to a manager/supervisor.  Scott answered my call and asked what he could do.  I recounted the details and asked why I was not receiving my refund.  He said they didn't have the money yet from ACE (American Circulation Enterprises).  I then asked who I was calling.  He said they were contracted by ACE to be the Customer Service Representative. I asked for the telephone number for ACE direct.  He said they didn't have one.  I checked on the internet and could not find a web site or other listed phone number.  I check the BBB and they are not a member and there had been 77 complaints filed against them.  Basically, I was told by Scott that at some point in time, I would receive a check but they did not know when and could not check with anyone.

Can you help?