Complaint Review: American Coach - REV Group - Decatur Indiana
American Coach - REV Group REV Group Fleetwood Bait 'n' Switch - charging extra for items marked as "standard equipement' Decatur Indiana
*Consumer Comment: DBH I contacted the manufacture of this motorhome for you
*Consumer Comment: DBH i’m sorry about your troubles. RV expert witness tells all please read this will be very helpful to you
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I purchased a brand new 2017 Class A RV from Le Masa RV in NM. The list price of the coach a little over $770,000 The coach is an American Eagle and is the top of the line in the range of coaches build and sold by REV Group.
After the sale I noticed that one of the items listed as standard equipement was missing - the brochure and their website clearly shows that an Air Matress was part of the standard equipement. I contacted the manufacturer who told me they did not fit the Air Matress.
When I asked why they didnt install it - since it is standard equipement - they told me they have small print on the back of their brochure that states they can make any changes they want to - without notice to anyone....
They said if I wanted the Air Matress - I could BUY one from them.
This, to me, is a clear case of rip-off.
They advertise that an Air Matress is included - but they dont install the Air Matress and put in a cheap substitute - then want to charge me extra to get the Air Matress I had already paid for in the price of teh coach.
If this is how this company regularly does business - I would STRONGLY recommend NOT buying from REV Group who are also known as Fleetwood, American Coach and a number of other brands.
I didnt get waht I was told I would be getting - unless, of course, I pay EXTRA for it.
This report was posted on Ripoff Report on 03/27/2018 01:05 PM and is a permanent record located here: https://www.ripoffreport.com/reports/american-coach-rev-group/decatur-indiana-46733/american-coach-rev-group-rev-groupfleetwood-bait-n-switch-charging-extra-for-items-1436193. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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