Report: #1436193

Complaint Review: American Coach - REV Group - Decatur Indiana

  • Submitted:
  • Updated:
  • Reported By: DBH — Parker Colorado United States
  • American Coach - REV Group
    1031 US 224 East
    Decatur, Indiana
    United States

American Coach - REV Group REV Group Fleetwood Bait 'n' Switch - charging extra for items marked as "standard equipement' Decatur Indiana

*Consumer Comment: DBH I contacted the manufacture of this motorhome for you

*Consumer Comment: DBH i’m sorry about your troubles. RV expert witness tells all please read this will be very helpful to you

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I purchased a brand new 2017 Class A RV from Le Masa RV in NM.   The list price of the coach a little over $770,000  The coach is an American Eagle and is the top of the line in the range of coaches build and sold by REV Group.


After the sale I noticed that one of the items listed as standard equipement was missing - the brochure and their website clearly shows that an Air Matress was part of the standard equipement.   I contacted the manufacturer who told me they did not fit the Air Matress.


When I asked why they didnt install it - since it is standard equipement - they told me they have small print on the back of their brochure that states they can make any changes they want to - without notice to anyone....


They said if I wanted the Air Matress - I could BUY one from them.


This, to me, is a clear case of rip-off.


They advertise that an Air Matress is included - but they dont install the Air Matress and put in a cheap substitute - then want to charge me extra to get the Air Matress I had already paid for in the price of teh coach.


If this is how this company regularly does business - I would STRONGLY recommend NOT buying from REV Group who are also known as Fleetwood, American Coach and a number of other brands.


I didnt get waht I was told I would be getting - unless, of course, I pay EXTRA for it.




This report was posted on Ripoff Report on 03/27/2018 01:05 PM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 Consumer Comment

DBH I contacted the manufacture of this motorhome for you

AUTHOR: RV expert witness tells all - (United States)

DBH  I contacted the manufacture of this particular motorhome for you I told him about this Rip Off Report and I also told him that the reputation is going in the wrong direction because of this particular dealership.  It’s time RV dealership start respecting the customer because it wasn’t for the customer they would no longer be in business. I told customers be very careful when you go to what they call a (RV SHOW AND SALE). That’s where the dealership will take a lot of their inventory and bring it to some football stadium and have a bunch of balloons and a bunch of  inflatable grillers and on the radio commercial say free parking and free entrance.   

If they can’t bring the customer to their dealership they bring their inventory to a football stadium making you think it’s some kind of special event here in Phoenix they do it about every five or six weeks because they know that nobody wants to go to the dealership because they’re tired of all the sharks run around lot ripping people off. The RV industry has a bad reputation because of all the gypsies that work at dealerships.  Selling you a bunch of promises getting the coach in your driveway; a dream in your driveway but in fact it’s really a nightmare in your driveway.  Most the time when you go back to the dealership to speak to the salesman they no longer work there they move to another city in there 20 foot travel trailer ready to do it all over again in a new city. 

Just remember I contacted the RV manufacture and told him to look at this Rip Off Report and I’m sure that the dealership will be kissing their as* trying to cover the MUD on their b***s.

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#2 Consumer Comment

DBH i’m sorry about your troubles. RV expert witness tells all please read this will be very helpful to you

AUTHOR: RV expert witness tells all - (United States)

DBH.  I’m getting ready to tell you some stuff that no RV dealership that I know of whatever want you to read ...   

I’m sorry for your troubles and I want to post some helpful information for you and many other RV buyers. Several years ago I own a RV repair business and I got so many complaints of people buying brand new motor homes and have had so much troubles with defective components  and this should never happen especially on a brand new motorhome. 

  There are so many RV dealerships that sell brand new motor homes that refused to do any pre-delivery inspections before they place these motorhomes on the lot for sale.  I personally believe that many of these RV dealerships refuse to do these predelivery inspection because they do not want to pay their staff to do it.  Instead they would rather you buy the motorhome and bring it back and activate a warranty claim then the RV dealership gets paid to do the work.

 I offer my services to attorneys that represent RV buyers at no cost to show them what to look for when they activate a lawsuit against any RV dealership of their choice. One of the most important things that should be checked out on a brand new motorhome is the LP gas system and let me explain how explosive propane really is Most RV technicians do not understand the expansion rate of propane here are the facts. 

 If you have 1 gallon of propane in the tank it’s in a liquid form under pressure inside of the tank if that 1 gallon of liquid propane is released into the atmosphere because of a leak that one liquid gallon will expand a 270 gallons of explosive vapor. 

1.  5 gallons of propane is equal to  1350 gallons of explosive vapor

2.  25 gallons of propane is equal to 6750 gallons of explosive vapor

3. 50 gallons of propane in the tank is equal to 13,500 gallons of explosive vapor. 

 Now I am sure that you would like to know if you buy it brand new or used motorhome you want to know if the LP gas system leaks or not.  Ask your favorite RV dealership if they can show you the predelivery inspection documentation or the motorhome that you purchased and ask them to show you that leak down test results before you buy a motorhome never after you sign a contract. 

 If they can’t provide you with this kind of documentation you need to get up and walk out and refused to part with your money.  When you buy a brand new motorhome you want the experience of enjoying a brand new motor home without any troubles, just like for the most part when you buy a new car.

 A law firm in my past hired me to go up against one of the biggest RV dealerships in the country and I proved that the dealership was submitting fraudulent documents with Gord signatures on a predelivery inspection report. I prove to the judge that the document and forge signatures and a proper predelivery inspection was never done on the motorhome and after evaluating the motorhome which was a brand new motorhome I documented 27 pages of repairs  that the motorhome need it I made a believer out of the court that the motorhome should’ve never been on the market for sale until after everything was fixed not after he was sold.

Remember you can’t get any TV station or News Reporter Politician Reviews to do any stories on fraudulent misrepresentation RV sales because they get a lot of money from RV dealerships in the form of advertising money. Every RV fire should always go to Rip Off Report and read the reports that have been posted over the years before you go to any dealership of your choice.

Now I encourage you to go to  on the homepage just a little ways down on the right-hand side you will see Rip Off Report live.  Go to that page and scroll down a little bit on the right-hand side once again and look at the black audio player and listen to the very top number one show  listen to it completely that’s me  reveaking scams in the RV industry.  Listen to that show a couple of times the second show was me talking about scams in the automotive industry.  Any law firm who knows what they’re doing when it comes to RV dealership cases that’s worth a grain of salt  would agree with everything that I say.

Please do your homework before you part within leave your money please continue to read some of this information that I’m going to post below  this is a predelivery inspection check sheet list that RV dealership should be using but they don’t because they don’t want to pay for it. 


The most important functions of an RV are not listed on their list.  Items like the 

1. LP gas furnace does it leak LP GAS ?

2.  The LP gas hot water heater.

3.  The LP gas stove.

4.  The LP gas refrigerator.

5.  The ammonia gas system in the refrigerator  does it leak ?

6.  The power supply converting 110 V AC over to 12 V DC.

7.  The complete plumbing system does it leak ?

8.  Does the plumbing system have a water pressure regulator 

9.  The sewage system the black water and the graywater tanks do they leak ?

10.  All of the 12 V system batteries ?  Are they holding a charge 

11.  Does the complete electrical system on the 12 V DC side have any battery drains ?

12.  The air conditioning systems the dash AC and the roof AC do they work properly.

13.  Does the roof AC unit look like it's properly secured to the roof where it will not leak water when it rains ?

14.  Does the shower or the toilet leak water underneath that wood rot the wood out under Neath the shower or the toilet ?

15.   The water pump for the RV aspect of the motorhome does it leak it does it  maintain normal operating pressure ?

16.  Does any aspect of the RV have rotten wood ?

17.  Does the LP gas system have leaks anywhere throughout the system ?

18  does the LP gas regulator maintain a normal operating pressure without league downs ?

19  does the RV come with all of the owners manuals  for safe and normal operation knowledge ?

20  does the RV have leveling jacks to do the work without hydraulic leaks?

21  has the LP gas furnace been checked for any carbon oxide leaks ?  Which can be deadly if not check properly ....

22.  When driving the motorhome does the  motorhome engine charge the RV batteries properly ?

23.  Does the motorhome have slide outs and are they properly aligned so they do not create drag to wear out the electric motors ?  I could make this list five times longer.

I could go on for days when it comes to RVs and complete system checks.  If someone's only going to charge you a couple of hundred dollars for a complete system check on the motorhome they are an idiot because they don't know what they're doing they don't know the complete systems of a motorhome you cannot take a RV to an automotive shop and have it checked out it's completely different then a car or a pick up truck or a little minivan.

Whoever created this business model has no clue what they're doing.   I feel their business model is to refer you to local automotive shops to have your cars and vans and pick up trucks checked out and they are the middleman to make money on work they've never done.  The above is my opinion. When a RV dealership does not perform an LP gas system leak check is that a safe situation for the consumer or a unsafe situation for the consumer ?? Remember no matter how much money you spend on an RV  send games are still going to be played ..   ask yourself this question 

 Why is it that RV dealership would not do a pre-delivery inspection or the motorhome and make sure that your LP gas system does not have a leak in it ?   Sorry for the small print copy and paste this into an email and read it    Send this text that I’m posting right now to yourself and read it a couple times it will explain that many RV dealerships across the country do not care about what is fixed and what is not fixed ..     many of them don’t care about these items that are not working right or pieces that are missing they just want you to take the coach off of the lot then you have to come back to the dealership and squeal like a stuck pig trying to find a way to get the manufacture to cover all of the issues at the dealership does not want to deal with 

 I personally have not found an RV dealership that really cares about the customers and tries to sell the coach with all of the issues been taken care of before motorhome has been placed on the lot for sale 

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