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Report: #1207665

Complaint Review: American Custom Golf Cars (ACG) - Chino California

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  • Reported By: Charlie — Beverly Hills California
  • Author Not Confirmed What's this?
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  • American Custom Golf Cars (ACG) 15740 El Prado Road Chino, California USA

American Custom Golf Cars (ACG) ACG COMPANY IS DISHONEST AND A OVERSEES SCAM Chino California

*Consumer Comment: 100% Scam

*UPDATE Employee: Hoax Report Rebuttal

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The WORST EXPERIENCE/PURCHASE you will ever make in your LIFE.

We contacted ACG to purchase a vehicle for our retirement community due to the tax incentives and wonderful gas mileage that was purported on these golf carts. We ended up purchasing a cart from (Mark).  The day the cart was delivered it BROKE DOWN less than 30 mins of delivery. The deliveryman barely rolled it off the trailer and it stopped running.

I also noticed the vehicle was delivered in USED CONDITION. We had paid top dollar for a brand new cart and this one was scratched and not completely finished. I thought to myself this must be a huge mistake; I immediately called the company and spoke with Raineer (Ray, Owner) Hoogenraad. He LIED up and down about the condition of the vehicle upon delivery but promised to make it right.

HE NEVER FIXED THE VEHICLE and LIED ABOUT THE ORIGINATION OF THE PARTS.

THEY CLAIM TO BE “AMERICAN CUSTOM GOLF CARS” AND NOT ONE THING ABOUT THE COMPANY IS AMERICAN. THERE WAS NOT (1) ONE AMERICAN PART ON THE VEHICLE. THE VEHICLES ARE MANUFACTURED, ASSEMBLED AND SHIPPED STRAIGHT FROM CHINA.

THE BUSINESS IS RAN BY A FAMILY OF OVERSEAS FOREINERS THAT ARE COMPLETELY DISHONEST AND COULD CARE LESS ABOUT ANYONES SAFETY. (Mary is the owner’s wife, Mark is the owner’s brother and Ray is the owner). THEIR ONLY CONCERN IS $$$$$$ AND THEY SHOULD BE SHUT DOWN IMMEDIATELY.

We are working on a class action suit against the company and urge any other former victims of this scam to contact us and jump aboard the claim. Mr. Hoogenraad and his family of scammers will be forced to stop their despicable business practices.

Needless to say we would NEVER PURCHASE ANYTHING FROM ACG and WARN ANY POTENTIAL CLIENTS to STAY FAR AWAY from this SCAM!

 

This report was posted on Ripoff Report on 02/08/2015 09:43 PM and is a permanent record located here: https://www.ripoffreport.com/reports/american-custom-golf-cars-acg/chino-california-91710/american-custom-golf-cars-acg-acg-company-is-dishonest-and-a-oversees-scam-chino-califo-1207665. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
0Author
2Consumer
0Employee/Owner

#2 Consumer Comment

100% Scam

AUTHOR: David - (United States)

POSTED: Monday, June 07, 2021

I can now be added to the list of those screwed by this organization and one of its dealers located in Minnasota. It has been 10 months since I placed orders for two of their products including deposits and todate they have not delivered and provided months of lies and excuses which I have records of from day one. They now do not respond to my e mails or calls.

They appear to be 100% frauds and I have now filed a fomral compalint with the FBI, State of California Authoities, Minnasota Authorities (dealers location), CIA and enitiated felloney complaints against both perties, in both states and at the Federal Level. I was a fool to try to do business with them without checking them out fully, but if I have anything to do about it I will see to it that they are behinds bars. Stay Away, they are crooks. 

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#1 UPDATE Employee

Hoax Report Rebuttal

AUTHOR: American Custom Golf Cars, Inc. - (USA)

POSTED: Thursday, March 16, 2017

This report is an obvious hoax that was posted by a competitor or someone who seems to have a personal issue with us.  Specifically "Charlie" from Beverly Hills says that he purchased a car from us "due to tax incentives and wonderful gas mileage".  In 2015 when "Charlie" purchased the car there were no tax incentives for the cars in place any longer as they had expired in 2010. Also, since 2001, ALL OF OUR CARS ARE ELECTRIC, so there is no "gas mileage" and we do not now nor have we ever advertised or posted any such "wonderful gas mileage."  

As far as the claim that the car was sold in used condition we would invite "Charlie" to provide proof on this, or even proof that there ever was a transaction between us, as a manufacturer we do not sell used cars as we sell cars to dealers, then they sell cars to the consumer.  The cars are built and assembled here in Chino, CA and we have a strict open door policy for anyone who would like to come and see the cars both finished and in the process of being built.  As with just about every assembled product in the world, there are parts on the cars that are sourced from all over, but mostly from the USA or US companies. 

I'm not sure if the nationality of the owner or family of any company has any bearing on the company or products and we will not respond to this.  Not only are the names and associations incorrect the comment is borderline racist.

Since 2001 American Custom Golf Cars has been the leader in the Luxury Electric Golf/Estate Vehicle industry.  The quality of our cars and customer care is what has kept us in the industry as the recognized leader for over 16 years.  We have stood behind every car that we have shipped and we have always made customer satisfaction a priority.  It is also why we offer an industry leading 4 year warranty on our cars and have earned our reputation for the best performing most reliable cars available today.

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