Complaint Review: AMERICAN ENGINE INSTALLATIONS STILL RIPPING PEOPLE OFF UNDER NEW NAME OF ENGINE SOLUTION - Irving Texas
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- Author Confirmed
- AMERICAN ENGINE INSTALLATIONS STILL RIPPING PEOPLE OFF UNDER NEW NAME OF ENGINE SOLUTION 2206 Century Center Blvd. Irving, Texas U.S.A.
- Phone: 214-358-4681
- Web:
- Category: Auto Repair Service
AAMERICAN ENGINE INSTALLATIONS STILL RIPPING PEOPLE OFF UNDER NEW NAME OF ENGINE SOLUTION, AMERICAN ENGINE INSTALLATIONS IS ALSO ENGINE SOLUTION WITH SAME OWNER Irving Texas
*UPDATE Employee: THIS REBUTTAL IS FRAUD JUST LIKE EVERYTHING ELSE
*REBUTTAL Owner of company: Engine Solutions Response
*REBUTTAL Owner of company: Engine Solutions Response
*REBUTTAL Owner of company: Engine Solutions Response
*Author of original report: ENGINE SOLUTIONS JUST AS MUCH OF A RIP OFF AS AMERICAN ENGINE INSTALLATIONS
*Author of original report: ENGINE SOLUTIONS JUST AS MUCH OF A RIP OFF AS AMERICAN ENGINE INSTALLATIONS
*Author of original report: ENGINE SOLUTIONS JUST AS MUCH OF A RIP OFF AS AMERICAN ENGINE INSTALLATIONS
*Author of original report: ENGINE SOLUTIONS JUST AS MUCH OF A RIP OFF AS AMERICAN ENGINE INSTALLATIONS
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AMERICAN ENGINE INSTALLATIONS IS NOW ENGINE SOLUTION DON'T LET THEM FOOL YOU.
Sure John Hartnack has change the name of American Engine Installations to Engine Solution but nothing has change the still rip you off
if you google american engine installations it goes straight to the new website which is ENGINE SOLUTION please note same addresses, same phone numbers, same warranties, same so called terms and conditions please don't feed this man anymore.
The Colorada attorney general shut him down in coloradao. Why aren't other states following especially TEXAS where his corporations are both of them how long will we allow him to rip us consumers off.
I had my engine replaced in Shreveport under American Engine Installations had nothing but problems then all of the seldom when I go back in October 2008 only 4 months later i am told that they American Engine Installations is out of business he can't help me the new namer is Engine Solution or Solutions but it is the same workers, same address, same phone number same website: engineinstallation.com Come on Louisiana help me stop them.
I looked up the owner of both companys which by the way are LLC's registered in Dallas and on both John Ripoff Hartnack is listed. The Corp number address is also the same and salesmen are the same they basically told me too bad Please don't spend your hard earned monies on this company Different name same products. I wouldn't be surprise if he owned the engine company also however they would not disclose where the engine was purchased.
I am posting this in hopes of saving others this hardship I am going through. Please do not do business with Engine Solution or any company that he owns or manages or works at.
I wish I could at least know he has trouble sleeping but after speaking to him and his CFO whose hands are tight I would guess not. Please beware of this company. By the way the 3 year 50,000 miles warranty on both does not cover labor but for only a few months but they conventiently forgot to disclose that until you have problems.
Stacy
Shreveport, Louisiana
U.S.A.
This report was posted on Ripoff Report on 02/27/2009 10:35 AM and is a permanent record located here: https://www.ripoffreport.com/reports/american-engine-installations-still-ripping-people-off-under-new-name-of-engine-solution/irving-texas-75062/aamerican-engine-installations-still-ripping-people-off-under-new-name-of-engine-solution-429062. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#8 UPDATE Employee
THIS REBUTTAL IS FRAUD JUST LIKE EVERYTHING ELSE
AUTHOR: Anonymous - (U.S.A.)
SUBMITTED: Saturday, July 18, 2009
DON'T BELIEVE THAT THE TEXAS ATTORNEY GENERAL IS NOT ON THE CONSUMER SIDE.
THEY STATE A SETTLEMENT WAS MADE AND THAT AMERICAN ENGINE INSTALLATION OR WHATEVER COMPANY NAME THEY ARE USING NOW IS RIGHT AND BOTH THE TEXAS AND COLORADO ATTORNEY GENERAL IS WRONG AND AMERICAN ENGINE IS RIGHT??
WHY BECAUSE THEY FILED BANKRUPTCY AND REOPENED UNDER ENGINE SOLUTION, FLITELINE ENGINE OR WHATEVER NAME THEY WANT TO USE MAKES THEM RIGHT AND EVERYONE ELSE WRONG.
JUST LOOK AS I A WRITING THIS - SOME ONE IS COMPLAINING BASICALLY ABOUT THE SAME THING FROM FLITELINE ENGINE IN ARKANSAS SO WHAT HAS CHANGED THEY ARE STILL RIPPING CONSUMERS OFF BUT DON'T HAVE TO PAY THEIR BILLS UNDER AMERICAN ENGINE INSTALLATIONS AND ALL BECAUSE OF THE ATTORNEY GENERAL??IS THAT WHAT THEY ARE TRYING TO SELL US NOW.
CONSUMERS I STRESS BEWARE OF ANY COMPANY THAT JOHN HARTNACK IS INVOLVED IN. THROUGH RESEARCH I HAVE ALSO DISCOVERED THAT HE WAS INVOLVED IN QUESTIONABLE DEALINGS WITH A CAB COMPANY HE OWNED IN DALLAS PRIOR TO OPENING AMERICAN ENGINE INSTALLATION.
BOTTOM LINE DON'T BELIEVE THE REBUTTAL ENGINE SOLUTION POSTED.
AGAIN THEY ARE ACTUALLY STATING ITS EVERYONES FAULT BUT MINES AND WE ARE ALLOWED TO DO IT AGAIN BECAUSE WE ARE RIGHT AND THE ATTORNEY GENERALS AND CONSUMERS ARE WRONG THAT IS ALL I GOT OUT OF THIS REBUTTAL.
AGAIN IT STATES EVERY ONE ELSE IS WRONG WE/I AM RIGHT BUT I SETTLED JUST BECAUSE. WELL BOOHOOHOO FOR MR. HARTNACK.
#7 REBUTTAL Owner of company
Engine Solutions Response
AUTHOR: Engine Soltuions - (U.S.A.)
SUBMITTED: Friday, June 05, 2009
American Engine Installations (AEI) went out of business October 31, 2008 being unable to survive the economic downturn. AEI has always made its best efforts to provide quality products and services to its customers in a timely manner. Sometimes this was not possible due to supplier issues (AEI utilized over a dozen engine suppliers,) shipping issues, staffing problems, unpredictable workflow, parts availability, or unrealistic customer expectations. With all that said, AEI was not perfect and had its challenges. The engine replacement market is probably the most difficult to insure customer satisfaction within the automotive industry. With there being so many unknowns and variables most general repair shops avoid this line of work. Still, the vast majority of the company's clients were pleased and satisfied with the products and services provided by AEI.
Ripoffreport.com reports as of May 12th, 2009, of nineteen complaints, 3 are duplicates; leaving 16 complaints over a 6-year period, five of those were filed after the company went out of business; or to put it another way, less than three complaints per year. In truth, there were many additional complaints filed with various city BBB's, and with various State Attorney General offices; although, many of these represent the same complaint filed with both agencies.
In total, during the reporting period there may have been about 350 complaints of one kind or another. AEI operated about 45 shops, mostly franchises and about 15 owned by the company. It must also be remembered that not all customer complaints are reasonable, realistic or accurate and that it is not possible to satisfy every issue to everyone's liking. AEI sold or installed about 7,000 engines per year, and during the reporting period about 42,000 engines were sold or installed. Resulting in a complaint percentage of less than 1%; not an unreasonable percentage given the industry and scope of work. Reported complaints were addressed by the company, and a reasonable effort was made to resolve the issue at hand.
Both the Colorado and Texas Attorney General's offices have taken action against AEI. Both cases have been settled; AEI was not convicted of anything and admitted to no wrongdoing. AEI had been a member of the BBB for about ten years, and had always been in good standing (to be so, a company must be reasonable in addressing customer complaints and/or issues.) AEI was dropped by the BBB pending the Attorney General's actions, which were not resolved, before AEI terminated operations.
All AEI warranties have become void as a result of AEI's bankruptcy and closure. A proposal had been made to the Texas Attorney General for the continued support of AEI warranties for the balance of their outstanding terms. This proposal was denied by the Attorney General's office, leaving AEI customers with worthless warranty paperwork. As part of AEI's settlement with the Texas Attorney General, a penalty was paid to the state. These funds were to be made available to AEI customers presenting valid claims against the company. Should you have a claim, some restitution may be available to you through the Texas Attorney General's Dallas office.
#6 REBUTTAL Owner of company
Engine Solutions Response
AUTHOR: Engine Soltuions - (U.S.A.)
SUBMITTED: Friday, June 05, 2009
American Engine Installations (AEI) went out of business October 31, 2008 being unable to survive the economic downturn. AEI has always made its best efforts to provide quality products and services to its customers in a timely manner. Sometimes this was not possible due to supplier issues (AEI utilized over a dozen engine suppliers,) shipping issues, staffing problems, unpredictable workflow, parts availability, or unrealistic customer expectations. With all that said, AEI was not perfect and had its challenges. The engine replacement market is probably the most difficult to insure customer satisfaction within the automotive industry. With there being so many unknowns and variables most general repair shops avoid this line of work. Still, the vast majority of the company's clients were pleased and satisfied with the products and services provided by AEI.
Ripoffreport.com reports as of May 12th, 2009, of nineteen complaints, 3 are duplicates; leaving 16 complaints over a 6-year period, five of those were filed after the company went out of business; or to put it another way, less than three complaints per year. In truth, there were many additional complaints filed with various city BBB's, and with various State Attorney General offices; although, many of these represent the same complaint filed with both agencies.
In total, during the reporting period there may have been about 350 complaints of one kind or another. AEI operated about 45 shops, mostly franchises and about 15 owned by the company. It must also be remembered that not all customer complaints are reasonable, realistic or accurate and that it is not possible to satisfy every issue to everyone's liking. AEI sold or installed about 7,000 engines per year, and during the reporting period about 42,000 engines were sold or installed. Resulting in a complaint percentage of less than 1%; not an unreasonable percentage given the industry and scope of work. Reported complaints were addressed by the company, and a reasonable effort was made to resolve the issue at hand.
Both the Colorado and Texas Attorney General's offices have taken action against AEI. Both cases have been settled; AEI was not convicted of anything and admitted to no wrongdoing. AEI had been a member of the BBB for about ten years, and had always been in good standing (to be so, a company must be reasonable in addressing customer complaints and/or issues.) AEI was dropped by the BBB pending the Attorney General's actions, which were not resolved, before AEI terminated operations.
All AEI warranties have become void as a result of AEI's bankruptcy and closure. A proposal had been made to the Texas Attorney General for the continued support of AEI warranties for the balance of their outstanding terms. This proposal was denied by the Attorney General's office, leaving AEI customers with worthless warranty paperwork. As part of AEI's settlement with the Texas Attorney General, a penalty was paid to the state. These funds were to be made available to AEI customers presenting valid claims against the company. Should you have a claim, some restitution may be available to you through the Texas Attorney General's Dallas office.
#5 REBUTTAL Owner of company
Engine Solutions Response
AUTHOR: Engine Soltuions - (U.S.A.)
SUBMITTED: Friday, June 05, 2009
American Engine Installations (AEI) went out of business October 31, 2008 being unable to survive the economic downturn. AEI has always made its best efforts to provide quality products and services to its customers in a timely manner. Sometimes this was not possible due to supplier issues (AEI utilized over a dozen engine suppliers,) shipping issues, staffing problems, unpredictable workflow, parts availability, or unrealistic customer expectations. With all that said, AEI was not perfect and had its challenges. The engine replacement market is probably the most difficult to insure customer satisfaction within the automotive industry. With there being so many unknowns and variables most general repair shops avoid this line of work. Still, the vast majority of the company's clients were pleased and satisfied with the products and services provided by AEI.
Ripoffreport.com reports as of May 12th, 2009, of nineteen complaints, 3 are duplicates; leaving 16 complaints over a 6-year period, five of those were filed after the company went out of business; or to put it another way, less than three complaints per year. In truth, there were many additional complaints filed with various city BBB's, and with various State Attorney General offices; although, many of these represent the same complaint filed with both agencies.
In total, during the reporting period there may have been about 350 complaints of one kind or another. AEI operated about 45 shops, mostly franchises and about 15 owned by the company. It must also be remembered that not all customer complaints are reasonable, realistic or accurate and that it is not possible to satisfy every issue to everyone's liking. AEI sold or installed about 7,000 engines per year, and during the reporting period about 42,000 engines were sold or installed. Resulting in a complaint percentage of less than 1%; not an unreasonable percentage given the industry and scope of work. Reported complaints were addressed by the company, and a reasonable effort was made to resolve the issue at hand.
Both the Colorado and Texas Attorney General's offices have taken action against AEI. Both cases have been settled; AEI was not convicted of anything and admitted to no wrongdoing. AEI had been a member of the BBB for about ten years, and had always been in good standing (to be so, a company must be reasonable in addressing customer complaints and/or issues.) AEI was dropped by the BBB pending the Attorney General's actions, which were not resolved, before AEI terminated operations.
All AEI warranties have become void as a result of AEI's bankruptcy and closure. A proposal had been made to the Texas Attorney General for the continued support of AEI warranties for the balance of their outstanding terms. This proposal was denied by the Attorney General's office, leaving AEI customers with worthless warranty paperwork. As part of AEI's settlement with the Texas Attorney General, a penalty was paid to the state. These funds were to be made available to AEI customers presenting valid claims against the company. Should you have a claim, some restitution may be available to you through the Texas Attorney General's Dallas office.
#4 Author of original report
ENGINE SOLUTIONS JUST AS MUCH OF A RIP OFF AS AMERICAN ENGINE INSTALLATIONS
AUTHOR: Stacy - (U.S.A.)
SUBMITTED: Friday, February 27, 2009
Engine Solutions has the same practices as American Engine Installations
please beware
#3 Author of original report
ENGINE SOLUTIONS JUST AS MUCH OF A RIP OFF AS AMERICAN ENGINE INSTALLATIONS
AUTHOR: Stacy - (U.S.A.)
SUBMITTED: Friday, February 27, 2009
Engine Solutions has the same practices as American Engine Installations
please beware
#2 Author of original report
ENGINE SOLUTIONS JUST AS MUCH OF A RIP OFF AS AMERICAN ENGINE INSTALLATIONS
AUTHOR: Stacy - (U.S.A.)
SUBMITTED: Friday, February 27, 2009
Engine Solutions has the same practices as American Engine Installations
please beware
#1 Author of original report
ENGINE SOLUTIONS JUST AS MUCH OF A RIP OFF AS AMERICAN ENGINE INSTALLATIONS
AUTHOR: Stacy - (U.S.A.)
SUBMITTED: Friday, February 27, 2009
Engine Solutions has the same practices as American Engine Installations
please beware
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