American Greetings Corporatio - AG Interactive - BlueMountain.com ripoff. No way to contact them either by phone nor by email Cleveland Ohio

I haven't even ATTEMPTED the phone charade, due to the fact that I keep getting the identical email back from these thieves!  In my case, the two times I used the service it worked, and it was during my trial period.  Then I tried using it again; came up "email addresses invalid."  Since I work in e-commerce and I know there are temporary glitches all the time, I just laughed it off.  And then I tried on July 4 to send greetings to 20 friends/family.  Each email on my list came back "email address invalid."  I thought this was odd, since I use these email addresses all the time.  I tried it two more times.  Same thing.

But revenge is sweet.  I am now about to reply to their fourth email, which gives me the same link it always does, which every time I use it I get the same response, which is I'm stuck with them till next April.  And what I do now is, I copy/paste their latest response, along with my latest response, and I send copies of the correspondence to five friends at a time.  Oddly enough, the same email addresses you pronounced "invalid" are working just fine!

And I've just received my first response.  It seems one of my friends tried the "free trial," tried to send greetings to email addresses she uses all the time, and...yup, you guessed it!  "Email address invalid" every time!

Needless to say, after reading my emails, she is very grateful her "trial" didn't work, and she has no further plans to pursue any involvement with BlueMountain.com.  And honey...believe me when I tell you...I am just getting started!

Signing up for BlueMountain.com using Paypal as your payment method does NOT automatically sign you up to be charged each year. When you first sign up for a trial period using any payment method it states in bold letters immediately above your payment info that you will be charged if you do not cancel your trial membership within the specified days AND you will be billed each year. This is how most companies set up free trials and it is to the benefit of the customer as most want to continue the membership.

This customer specifically contacted us on 6/17/09 9:19am EST and was responded to on 6/18/09 11:54am with a refund and confirmation number. The customer didn't choose the right prompts to get to a live person.

The problem is people tend to click through items they are purchasing without reading any other information. In this case the information is not hidden, in small print or located somewhere else; it is immediately above where you input your payment information and the font is the same size as the rest of the information. This is not only true in this case, but in general that people click through without reading the other information.