Complaint Review: American Home Audits - Beverly Hills California
American Home Audits Vince Fairren Ernest Tongo Benjamin Brooks l They did not refund my money ($1,995.00) according to the terms of their agreement, after they failed to modify my existing mortgage loan, according to the terms that they set forth in writing. Beverly Hills California
I was initially contacted by phone by Vince Fairren, who claimed that he could save me money on my existing mortgage loan payment. He asked for some documentation on my loan which I did fax to him. Vince then called me later and said that I was underwater with my mortgage loan, which I readily believed, because I had defaulted twice in the past on my mortgage, and twice I modified my loan, adding more than $50,000.00 of interest, late fees and unpaid mortgage payments onto the balance of my loan. Armed with this information, Vince said he could reduce my monthly mortgage payment by nearly $300.00 with a modification, and assured me that his fee would be refundable if he was unsuccessful and that he would put this in writing. He required that I pay his fee up front, which I did. After I paid the fee and after I sent in all of the documentation that was necessary, a man named Ernest Tongo negotiated with my mortgage company (Wells Fargo Home Mortgage) for the loan modification on my behalf. After about a week, Ernest Tongo called me back and said that he could not get my loan modified. I asked him when I would get my money back, and he said that a refund was not his department, and that for some nebulous reason, he could not connect me to the person who could. I called Mr. Tongo several times, and he repeatedly said he could not help. Eventually Ernest Tongo gave me the name of Benjamin Brooks and said he was the man in charge, so I emailed Benjamin Brooks, I sent and faxed him letters, and I got no response. Vince Fairren was totally unreachable by phone and had completely dropped off the radar.
I then filed a report with my local police, followed by complaints to the Federal Trade Commission, the Better Business Bureau, and the Attorney General's office with my state. I also attempted to sue them in small claims court, but they never signed the summons, and they did not show up in court. All of this turned out to be an effort in futility. It has been three years this month since I was victimized in this mortgage scam by these thieving agents of a company called, American Home Audits. They may be out of business now, because I cannot even pull up their website anymore, and their phone number no longer works.
This report was posted on Ripoff Report on 01/24/2019 09:56 AM and is a permanent record located here: https://www.ripoffreport.com/reports/american-home-audits/beverly-hills-california-90210/american-home-audits-vince-fairrenernest-tongobenjamin-brooksl-they-did-not-refund-my-1472117. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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