American Signature Furniture/Value City Furniture Poor quality furniture and poor quality customer service Multiple Nationwide

After only a few years of regular (not at all heavy, since my husband is really the only regular user) use of my two loveseats and a chair, the leather began cracking and pieces even cracked off and fell to the floor.  I called the store where I purchased the furniture and an extended warranty and was informed that the warranty doesn't cover this type of damage.  As if that weren't shady enough, I called the company and spoke with Gina, who told me to send photos.  She called me and offered me a 10 percent discount on other furniture.  

Okay, so at least she offered me some recompense, but considering the poor quality of the furniture and the amount of money I paid, a whopping 10 percent is what this company considers standing by its products and its customers?