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Report: #1143689

Complaint Review: American Signature Furniture/Value City Furniture - Nationwide

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  • Reported By: Disgruntled — North Carolina
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  • American Signature Furniture/Value City Furniture Nationwide USA

American Signature Furniture/Value City Furniture Poor quality furniture and poor quality customer service Multiple Nationwide

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After only a few years of regular (not at all heavy, since my husband is really the only regular user) use of my two loveseats and a chair, the leather began cracking and pieces even cracked off and fell to the floor.  I called the store where I purchased the furniture and an extended warranty and was informed that the warranty doesn't cover this type of damage.  As if that weren't shady enough, I called the company and spoke with Gina, who told me to send photos.  She called me and offered me a 10 percent discount on other furniture.  

Okay, so at least she offered me some recompense, but considering the poor quality of the furniture and the amount of money I paid, a whopping 10 percent is what this company considers standing by its products and its customers?  

This report was posted on Ripoff Report on 05/02/2014 06:11 PM and is a permanent record located here: https://www.ripoffreport.com/reports/american-signature-furniturevalue-city-furniture/nationwide/american-signature-furniturevalue-city-furniture-poor-quality-furniture-and-poor-quality-1143689. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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