American Truck Group/United Truck Group Liars, Con Artist, Crooks, Scumbags, Lowest form of Human Beings Gulfport, Mississippi

I was glad to see a response from the owner (CEO). I too am a customer, and thought the program to be very helpful to credit challenged individuals; however, I can not understand why someone can't see why my situation should have been closely reviewed given the amount of documentation/correspondence I have had, and it is similiar to other reports that I have read. I hope that I will be invited to call, as I think my scenario was mishandled. I like others waited a long time for delivery-ok. I paid all required money even before arriving-ok. When picking up the truck I was CLEARLY told that if I have a problem to call-ok'. When I called a little over a month of driving with an overheating problem I was told what to do-I did. But, when I presented the receipts, and even brought in the old parts, there was no consideration given. This process repeated itself several times-never was I given consideration, only to be told that the 50/50 is only good at your shop-not what I was told. I replaced everything to do with the cooling system only to continue to overheat??? This speaks to a pre-existinng problem, unfortunately I "nursed" the truck when I should have shut it down. Well it shut down with the problem being a liner. Considering that I had the symptoms a little over a month after delivery of the trk (completely documented) I think we can all agree it was a pre-existing problem. What's odd is that the head was replaced at the onset-hmmm.. With a new head, radiator, etc. why was it overheating-the LINER! Now that the truck is in your shop, and I am facing the cost of a rebuilt motor (actually lost the truck)- I sincerely think someone should review this. As is the case of the king pins. I purchased 3 sets of steers in less than 6 months (documented and presented). Two months after having the truck=set one, and every 2 months like clock work a new set. Obviously, and like the liner, this was a preexisting issue. I would love to provide a positive response, but thus far my situation has been ignored. I offered to get involved in the repairs, but was cancelled. WHY WOULDN'T SOMEONE OTHER THAN RALPH AND ALBERTO REVIEW????? You do have a winning personalities with Janette and Joey, and the program in theory is good. I hope you read this one Mr. Louis Normand as I have paid out $30K+ for 6 months use.

I am sorry you feel this way. We have agreements and warranties that are transparent and explain everything within them and we meet them to the letter of their coverage.  I invite you to call to discuss this.  My direct cell phone line is 985-966-3763.  

I care about what you have to say and as CEO of the Company I consider your concerns to be important.