Complaint Review: American Van Lines, Cross Country Vanlines - East Rutherford New Jersey
Ripoff Report on CBS 19
Ripoff Report on CBS 19 - Global Marketing Alliance
Ripoff Report on ABC 15 - Smart Shopper
Ripoff Report - Girls Gone Wild
Ripoff Report on Fox 11 - Car Repair
- Author Not Confirmed
- American Van Lines, Cross Country Vanlines 450 Murray Hill Parkway #E1 East Rutherford, New Jersey United States of America
- Phone: 18006508780
- Web: http://www.crosscountryvanlines.com...
- Category:
American Van Lines, Cross Country Vanlines Incompetent at over seas moves East Rutherford, New Jersey
*REBUTTAL Owner of company: Cross Country Van Lines not affiliated with us
Show customers why they should trust your business over your competitors...
listed on other sites?
Those sites steal
Ripoff Report's
content.
We can get those
removed for you!
Find out more here.
Ripoff Report
willing to make a
commitment to
customer satisfaction
Click here now..
Cross Country Vanlines has not been upfront in the delivery of our household items. We contracted with them for a move from Oregon to Maui, Hawaii. The original delivery date was November 16 to 23, 2009. The items arrived in Maui December 9, 2009. This was acceptable. It is now January 23, 2010 and the items have still not been delivered. This is not acceptable.
We have been given numerous dates for delivery and each one has passed with out our items being delivered. No calls are made to explain why and each time we have to call and wait for a return call. For the last two weeks we are not even getting return calls.
I cannot recommend this company nor their employees as they are either incompetent or not allowed to do their jobs.
I feel we have been patient to this point. We are currently looking to file a class action suit against the company as this seems to be the only way to get their attention.
This report was posted on Ripoff Report on 01/23/2010 07:48 PM and is a permanent record located here: https://www.ripoffreport.com/reports/american-van-lines-cross-country-vanlines/east-rutherford-new-jersey-07073/american-van-lines-cross-country-vanlines-incompetent-at-over-seas-moves-east-rutherford-559078. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
If you would like to see more Rip-off Reports on this company/individual, search here:
#1 REBUTTAL Owner of company
Cross Country Van Lines not affiliated with us
AUTHOR: Customer Relationship Manager - (United States of America)
SUBMITTED: Wednesday, September 21, 2011
Greetings,
American Van Lines believes in reliable and trustworthy moving services. Our customers are our #1 priority and we attend every single one of their issues in a timely manner.
Nevertheless, the aforementioned complaint states that Cross Country Van Lines made this move and mentions American Van Lines. On behalf of American Van Lines team, we regret the unfortunate situation of this customer but we are not the same company as Cross Country Van Lines.
If this customer believes this is a mistake, please forward us your job # and a phone number and we will gladly look into this situation.
Sincerely,
- Customer Relationship Manager
Related Reports
06:41 PM
New 
Updated 
Rebuttal 
Photo 
Advertisers above have met our
strict standards for business conduct.
