American Wholesale Furniture, LLC Undelivered Promises Ripoff Fort Atkinson Wisconsin

On Dec 1, 2006, my husband and I went to American Wholesale Furniture to look for a new bed, we found a mattress and boxspring we liked and decided to purchase it on their lay-a-way program. The total cost of the two pieces was $579.20 and we were going to put $200 down and pay the balance the next Thursday. Well they took our info down, but the next day when checking our bank account, we noticed that they didn't take out the $200, but they took out the $379.20 instead. We called up and asked that they correct their problem, and Rich the manager at Fort Atkinson store assured me they would take care of it. Well a few days went by and nothing was showing up on our account, and I called again and he assured me it was in the process of being changed. Well by Thursday the day we were going to pay the balance, it finally was credited, so I went in there to make arrangements to pay the balance and set up a delivery time. I talked to Rich (I went in person)and we set up the bed to be delivered the next day, as they were expecting their truck from another store by 4pm the next day. So Rich told me he would call me when the truck got in and then he would be able to narrow the delivery time down. Well, no call at 4pm, my husband finally called at 5:30pm to find out the truck was running late, and would be there by 7pm. Well I was worried because the store closes at 7pm, but okay as long as we get our bed, no problem, right? Wrong, Rich called at 6:50pm, the truck was stuck in Elkhorn and would not make it that day, but he would call us at 9am the next morning to let us know what time they would deliver it. The store doesn't even open til 10am on Saturday's, but he assured us he would call. Did we get the call on Saturday at 9am? Hell no. At 10am I finally called their main store in Elkhorn to find out what was going on. We they didn't even know we had bought anything, even though they are the ones who did the charge on our card. Anyway a mananger from their Watertown store was there and I talked to him to explain what was going on. He said he would check into it, and give me a call back in a few minutes. Waited about 15 minutes, getting madder and madder, and finally called them back and said I wanted to cancel the whole order and wanted a refund. By then the manager for the Elkhorn store had gotten there. I talked to him and he said that the Watertown store had a queen sized mattress and boxspring and they would upgrade to that for no other charge. (We originally purchased a full sized set) So I said fine, when can you have it here and they said by 2pm that day. (Saturday) Well we had plans that day, I was getting more pissed by the second and finally said fine, it better be here. I told my husband, and then it dawned on us, we weren't set up for a queen size bed, we had no frame or headboard or sheets. So I called them back and said no, I want a refund so I can go elsewhere to get what I need. So Steve from Elkhorn said OK we will give you a refund. So figuring everything was done and over with, my husband and I take off for shopping, only to get a call around 1pm that day from the manager Rich at the Fort Atkinson store. I answered the phone and he starts telling me that he talked to Steve in Elkhorn and got the details of what happened that morning, and that I must have misunderstood the delivery information details, and they he guessed he could just put the set on his car and have it delivered by 4pm that day. Ok I was more than pissed at this point, because I was assured from the other manager it was over with and we would be getting a refund. So I told Rich that it was over, we were getting a refund, and basically this whole situation was BS. He proceeds to tell me my attitude is BS and hangs up on me.

Needless to say, we did finally get our refund, it took 4 days, but we got it.

If you want awesome prices for furniture check out Quality Furniture on Stoughton Road, across from Farm & Fleet, in Madison. They will treat you right.

Tracy
Jefferson, Wisconsin
U.S.A.