America's Credit Union Credit Union on Army base not troop or deployment friendly Ft. Lewis Washington

On behalf of America's Credit Union, we are extremely sorry. There must have been a misunderstanding that your need was to have the money transferred immediately. Our intent is always to meet the needs of our members. It is unfortunate that we didn't hear about the situation until recently, as we would have rectified it immediately and reversed the wire transfer fee. We can assure you that we are taking steps to ensure that this type of situation does not occur in the future. Thank you for your candid feedback. Ben, we'd love to hear from you!

I am ex-military, now a DOD civilian so allotments are not an option. The credit union has an automatic transfer to other institutions, but it is often down with server problems. This credit union has long been run as some kind of old west mom and pop shop as opposed to a reputable financial institution. Anytime I call, I either get the runaround or am told I can't handle my issue over the phone. As a result I go to the message board on their website, but because of the size limit of messages, it takes me several messages to fully convey my issue. The response is always generic and rarely actually addresses or resolves the issue at hand. I'm just hoping reporting them to every consumer reporting agency I can find will help them either improve or get bought out by a real institution that knows the meaning of customer service.

I am ex-military, now a DOD civilian so allotments are not an option. The credit union has an automatic transfer to other institutions, but it is often down with server problems. This credit union has long been run as some kind of old west mom and pop shop as opposed to a reputable financial institution. Anytime I call, I either get the runaround or am told I can't handle my issue over the phone. As a result I go to the message board on their website, but because of the size limit of messages, it takes me several messages to fully convey my issue. The response is always generic and rarely actually addresses or resolves the issue at hand. I'm just hoping reporting them to every consumer reporting agency I can find will help them either improve or get bought out by a real institution that knows the meaning of customer service.

I am ex-military, now a DOD civilian so allotments are not an option. The credit union has an automatic transfer to other institutions, but it is often down with server problems. This credit union has long been run as some kind of old west mom and pop shop as opposed to a reputable financial institution. Anytime I call, I either get the runaround or am told I can't handle my issue over the phone. As a result I go to the message board on their website, but because of the size limit of messages, it takes me several messages to fully convey my issue. The response is always generic and rarely actually addresses or resolves the issue at hand. I'm just hoping reporting them to every consumer reporting agency I can find will help them either improve or get bought out by a real institution that knows the meaning of customer service.

Why don't you simply start an allotment to your wife? When I was on active duty in the USAF, we had several allotment options. Did the military do away with "class S" allotments (for savings)?

With an allotment, the money is direct deposited on payday.