AMI Ventures - Walmart.com Rip Off Overland Park Nationwide

 I ordered a Monster High Password Journal from Walmart.com. The website shows that AMI Ventures would be shipping the product. I paid for the order on Walmart.com my bank statement shows the debit as Walmart.com, as I never left the Walmart.com website. Five days later I get an email saying the product was shipped and it provided me with a tracking number. I enter the tracking number at USPS and it says there is no information or the number is invalid. Well it never came. After waiting 3 days from the date I was provided it would be delivered I called Walmart com they give me the number for AMI Ventures .

I told the representative that Walmart is responsible she says they are not. I told her I wanted a refund she said she would escalate the issue, but I should call AMI. I call the AMI rep places me on hold for 11 minutes and then disconnected the call. I go to Walmart store and the lady says I would be better off going to my bank. Are you serious why would you all debit my account for a company that you cannot or will not vouch for. This is totally ridiculas because my bank doesn't want to reverse it without all this information that Walmart cannot provide me with or will not provide me with. I I am out of $113.81. This is not fair why should the consumers take a loss. Walmart has more money than me.