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Ripoff Report | AMR LD Service Plan Review - Nationwide
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Report: #54670

Complaint Review: AMR LD Service Plan - Nationwide

  • Submitted:
  • Updated:
  • Reported By: Bellevue Nebraska
  • Author Not Confirmed What's this?
  • Why?
  • AMR LD Service Plan Nationwide U.S.A.

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AMR LD Service Plan showed up on my bank statement and by the time a caught it I had already been charged $58.44 for 2 months in a row. There is no address or phone number for me to contact the company. I don't even know how they got my credit card number. The only thing that my bank had was the following phone number with the last digit missing. 1-888-295-713_.

Barbara
Bellevue, Nebraska
U.S.A.

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This report was posted on Ripoff Report on 04/27/2003 11:00 AM and is a permanent record located here: https://www.ripoffreport.com/reports/amr-ld-service-plan/nationwide/amr-ld-service-plan-ripoff-omaha-nebraska-54670. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
0Author
1Consumer
0Employee/Owner

#1 UPDATE Employee

There has been confusion in the past and some consumers have linked us to Direct One

AUTHOR: Theresa - (U.S.A.)

POSTED: Wednesday, April 30, 2003

My name is Theresa and I am an employee of AmericanFone or as it appears on your bill, AMR LD. There has been confusion in the past and some consumers have linked us to Direct One, whom we have acquired customers from, and think we are one in the same. Let me clarify, we are not. In response to Barbara in Bellevue, Nebraska's letter, I sincerely apologize for the inconvenience this may have caused you. Many customers we acquired from another phone company were not treated properly. At AmericanFone, we strive to give the best customer care. After reading Barbara's post, I reviewed her canceled account info. She was billed for our services thru and shows she registered with the site on 03-31-2002. Now upon further review I saw that we had FULLY refunded her all her charges back to her credit card in August of last year. Hopefully, this will help clear up some confusion. I know dealing with phone companies sometimes can be a pain, but we do try to give the best cutomer care and keep our customers satisfied, and if they are not satisfied, we do not hesitate to fully refund them for our services. Thank you for your time.

AmericanFone

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