Amsterdam Seed Company AMS Stole Money other other

I am writing this complaint as Amsterdam Seed Company has totally Ripped-Me-Off for $301.60, Misrepresented themselves, and directly lied to me by not honoring “Their Word” and I have Proof.

                July 23rd 2017, I purchased (in 2 shipments, because they cannot handle an order over $500.00) over $301.00 in seeds, specifically Rainbow Kush and Blue Dream XTRM on a double-up deal. Something was wrong with these seeds as they would not germinate. The Support Team directed me to return the seeds for a full replacement. I did so.

On 08/22/17 I mailed the seeds in question back to the company through USPS. I never heard back from AMS. I finally on Sept. 18th 2017, wrote inquiring about the seeds, they told me they had been having “Problems” receiving mail, but said they “would send the replacements”. THEY NEVER DID! Also, they have completely STOPPED communicating with me. I have never been told by a company that they would do something and then BREAK their PROMISE and cut you off. 100% Customer Satisfaction is what their saying is, this company DOES NOT Stand behind their WORD. 100% NO TRUST, 100% DISATISFACTION. I been completely ripped-off by AMSTERDAM SEED COMPANY for $301.60.

Please read order and email chain.

A637939698142

2017-07-23

$ 155,00

Completed

Shipping Address:

 

89149 Las Vegas

Nevada

United States of America

Shipping Method:

Guaranteed Delivery

Payment Method

Credit card

Ordered Products:

 

Order Amount

Seeds per pack

Name

Price

 

1

10

Blue Dream XTRM ® Feminized Double Up Deal

$ 0.00

 

1

10

Blue Dream XTRM ® Feminized

$ 162.40

 

1

5

Free O.G Kush XTRM Feminized 5 seeds

$ 0.00

 

 

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A637938454112

2017-07-23

$ 405,00

Completed

Shipping Address:

89149 Las Vegas

Nevada

United States of America

Shipping Method:

Guaranteed Delivery

Payment Method

Creditcard

Ordered Products:

 

Order Amount

Seeds per pack

Name

Price

 

1

10

Mega JackPot ® Feminized Double Up Deal

$ 0.00

 

1

10

Rainbow Kush Feminized

$ 139.20

 

1

10

Rainbow Kush Feminized Double Up Deal

$ 0.00

 

 

EMAIL CHAIN BETWEEN AMSTERDAM SEEDS AND DAVID JAZO

11/02/2017

 

Dear AMS Support Team,

 

     I am following up on this support issue regarding replacement of Rainbow Kush and Blue Dream XTRM  seeds that AMS sent to me. I have not received these replacement seeds as of this today. Could you please inform me when they were sent and when to expect them? In the past I have received shipments from you in under 4 weeks? Thank You in advance for looking into this matter.

                                                                                                                                                                                                                                                                                                                                                                                                             

                                                                                                                                                                                                                                                                                                                                                                                                                         Sincerely, David Michael

 

-----Original Message-----

From: [mailto:dajazo@cox.net]

Sent: Monday, October 02, 2017 8:32 AM

To: 'support@amsterdamconnected.com' <support@amsterdamconnected.com>

Subject: RE: RE: Are you satisfied with your AMS order

---------------------------------------------------------------------------------------------------------------------------------------------------------------

I'm Sorry I got that number wrong on my first email.

 

17 Rainbow Kush (Feminized)

17 Blue Dream XTRM (Feminized)

 

34 seeds in total.

 

Again, Thank You for Supporting your customers.

 

                                                                                      David Michael

                                                                                      Las Vegas NV USA

 

-----Original Message-----

From: [mailto:dajazo@cox.net]

Sent: Monday, October 02, 2017 8:06 AM

To: 'Support | Amsterdam MS' <support@amsterdamconnected.com>

Subject: RE: RE: Are you satisfied with your AMS order

 

 

37 Rainbow Kush (Feminized)

37 Blue Dream XTRM (Feminized)

 

Thank You very much by standing behind your customers!

 

                                                                                            David Michael  

                                                                                            (Las Vegas Nevada USA)

 

-----Original Message-----

From: Support | Amsterdam MS [mailto:support@amsterdamconnected.com]

Sent: Monday, October 02, 2017 3:35 AM

To: dajazo@cox.net

Subject: Re: RE: Are you satisfied with your AMS order

 

Dear David Michael,

 

Sorry, we have been having some issues with the incoming mail. Please advise exactly how many of which strains you returned and we will send you a replacement.

 

Kind regards

 

AMS support team

----------------------------------------------------------------------------------------------------------------------------------------------------------------

David Michael

 

-----Original Message-----

From: Support | Amsterdam MS [mailto:support@amsterdamconnected.com]

Sent: Thursday, August 10, 2017 3:07 AM

To: dajazo@cox.net

Subject: Re: germination problems

 

Dear David Michael,

 

Please know we stand behind our products 100%!

 

You can return the ungermed seeds to the following address:

 

AMS

Postbus 1053

1500 AB Zaandam

The Netherlands

 

We will of course send you a replacement as soon as the returned ones have been received.

 

 

Kind regards

 

AMS support team

 

 

Yes, I have no problems with the timely manner in which your seeds arrive. However, since receiving my last shipments I have had enormous problems germinating certain seeds. These seeds in question are Rainbow Kush and Blue Dream Extreme, I have had no luck germinating any of these seeds. As a response to your teams offer I have sent back both Rainbow Kush and Blue Dream Extreme for replacement. I am hoping that you receive these seeds soon, Also I did not send back all seeds as some them had rotted, some split open with a small radicle but did nothing more. I really didn't understand the team member that responded when she said send back all un-germinated seeds, if she meant,  send us back everything you didn't try to germinate OR send us back everything you tried germinating AND those you didn't try to germinate. I am hoping that I receive 20 seeds of both strains.  I have since order 10 Lemon-cello seeds along with the Seed Booster you are selling on the website. I have never had any problems germinating seeds so I am very perplexed. Thank you so much for taking time to hear from me. Hopefully we can continue.

 

-----Original Message-----

From: Support | Amsterdam MS [mailto:support@amsterdamconnected.com]

Sent: Monday, August 21, 2017 3:49 AM

To: dajazo@cox.net

Subject: Are you satisfied with your AMS order

 

Dear David,

 

Some while ago you have placed an order in our webshop. To improve our services we are wondering how your overal experience with our company was.

 

Did you receive your order in a timely manner?

Did the seeds arrive safely in one piece?

Have you been successful germinating your seeds?

 

Please let us know if there is anything else we can do in order to make your experience with our company an even better one.

 

 

Kind regards,

 

AMS Support team

--------------------------------------------------------------------------------------------------------------------------------------------------------------

 

08/22/2017 is when it mailed out through USPS

 

-----Original Message-----

From: Support | Amsterdam MS [mailto:support@amsterdamconnected.com]

Sent: Wednesday, August 30, 2017 4:57 AM

To: dajazo@cox.net

Subject: Re: Returned Seeds

 

Dear David ,

 

They have not yet been received. Could you please advise when you returned them?

 

 

Kind regards

 

AMS support team

 

 

Yes. I've been waiting for a full 6 weeks since returning the seeds you sold me July 23 2017 to reply to this email. I sent these seeds vis USPS back to AMS after having zero success germinating Blue Dream XTRM and Rainbow Kush. In all I returned close to 40 seeds to AMS, less the one that unsuccessfully germinated. I have had no response from AMS. I would not have returned these seeds if you hadn't suggested it. The total of this order is over $301.00. If returning seeds to your company is a risk then you should not be suggesting returning them to customers. Had they been confiscated by customs I'm sure I would have heard something about this parcel, after all I had my return address on them. So AMS am I out $301.00 for following your suggestion of returning these seeds for full replacement?

 

                                                                                                                                                                                                                            David Michael

 

-----Original Message-----

From: Support | Amsterdam MS [mailto:support@amsterdamconnected.com]

Sent: Monday, September 18, 2017 2:57 AM

To: dajazo@cox.net

Subject: Are you satisfied with your AMS order

 

Dear David,

 

Some while ago you have placed an order in our webshop. To improve our services we are wondering how your overal experience with our company was.

 

Did you receive your order in a timely manner?

Did the seeds arrive safely in one piece?

Have you been successful germinating your seeds?

 

Please let us know if there is anything else we can do in order to make your experience with our company an even better one.

 

 

Kind regards,

 

AMS Support team