ANA AIRLINE ALL NIPPON AIR TERRIBLE BAD UNSAFE LOUSY SERVICE LOSES LUGGAGE Internet

ANA AIRLINES IS TOTALLY USELESS. THEY PARTNER WITH UNITED WHICH IS ONE OF MOST UNPLEASANT AIRLINE TO EVER FLY WITH.

ANY AIRLINE CAN LOSE LUGGAGE IT HAPPENS ALL THE TIME BUT ANA TAKES IT TO THE NEXT LEVEL.

THEY LOST OUR LUGGAGE TWO YEARS IN A ROW TO THE EXACT SAME DESTINATION WHICH TELL US THEY HAV NOT A CLUE WHAT THEY ARE DOING.

WE PAID FOR 2 NIGHTS AND 2 DAYS TO GO SKIING AFTER LOSING OUR LUGGAGE OUR BASIC EXPECTATION WAS TO BE REINBURSED FOR OUR STAY ALONG WITH OUR LIFT TICKETS WHICH WERE WASTED. TOTAL LOSS OF $28,600 YEN OR ABOUT $300. 

WHAT DID THEY OFFER? $10,000 YEN! WE WERE DEEPLY OFFENDED EVEN AFTER ESCALATING OUR CONCERNS AND WARNING THEM THAT WE MIGHT PERSUE THIS LEGALLY AND POSTING THIS ONLINE.

THEY DID NOT SEEM TO CARE AND STUCK TO THEIR GUNS. MIGHT WE RECOMMEND THAT YOU AVOID THIS AIRLINE AT ANY COST. WE WILL NOT BE FLYING ANA AGAIN. THIS IS NOT ACCEPTABLE, HAD THEY OFFERED US A VOUCHER OR UPGRADE WE WOULD HAVE BEEN FINE WITH THAT BUT ANA WAS 3RD WORLD AT BEST.

WE WILL SEEK LEGAL COUNSEL AND MAKE THIS PAINFUL AND LONG WINDED FOR THEM SEEING AS THEY THOUGHT THEY COULD JUST PLAY THE  "WERE THE BIG FISH HERE TOO BAD SO SAD TAKE IT OR LEAVE IT"

ANA AIRLINES SUCKS, THE WORST CUSTOMER CARE PERIOD. THE WALMART OF ARILINES -A DISGRACE TO JAPANESE CULTURE. SHAME ON ANA AIRLINES! OUR LUGGAGE ALSO ARRIVED DAMAGED BUT THATS ANOTHER STORY.