Complaint Review: ANCESTRY AKA MY FAMILY - PROVO Utah
- ANCESTRY AKA MY FAMILY 360 W 4800 N PROVO, Utah U.S.A.
- Phone: 801-705-7000
- Category: On-Line Business
ANCESTRY AKA MY FAMILY - ROOTSWEB - GENEALOGY RIPOFF, DECEPTIVE SALES AND BILLING PRACTICES Provo Utah *EDitor's Suggestions on how to get your money back into your bank account!
I received an offer for the services Ancestry.com on or before February 20, 2005. The offer included a certain period of free service I took the service after being pressured with every intent on contacting the company to cancel as soon as possible. A charge of $99.95 appeared on my bank statement March 25,2005 so I then called my bank who investigated and in the process reminded of this service I never really wanted.
I contacted My Family.com, Inc. AKA Ancestry.com to request a cancellation and refund. I was told that I could not get a refund, after arguing with the telephone rep I was under the impression that the services would be cancelled and I would receive a refund. My bank statements indicated a charge of $99.95 on March 25,2005 and then a credit of this same amount on April 4,2005. At this point I thought it was over, only to discover the charge yesterday (February 7,2006) that the company Ancestry.com had charged me a second time on April 18, 2005 for this same amount.
I called customer service for Ancestry.com and spoke to a supervisor by the name of Ken who informed me that the company would not refund the amounts charged to my account, because according to his records my initial call was not documented as a cancellation with a refund but rather an inquiry on how to use the company's services.
He also stated that at the time of the cancellation his company would have allowed a refund only if it fell within 7 days of the end of the free period. He went on to tell me that the company has another policy of providing refund up to 6 months after the end of the free period. And it is the companies practice not let customers know of this policy. But because my first contact was documented as a refund request and my call today 02/08/2006 was well after the 6 months, there was nothing he or the company was willing to do.
EDitor's Suggestions on how to get your money back!
HERE IS WHAT RIP-OFF REPORT SUGGESTS YOU DO:
Go to your bank within 60 days of the charge, or as soon as you know about the charge, don't delay, and tell them that there has been fraudulent activity within your account. Explain that you wish to file a dispute, and demand that they assist you in accordance with Federal Regulation E.
According to the majority of victims interviewed by Rip-off Report, those who immediately called their banks to dispute the charges did not get very far. Many victims got the following responses from their banks: we could not do anything for you or you waited too long; it has been more than 60 days.
If the bank is says that you have waited too long, explain to them how you called their 800 number as soon as the charges were found, and were told by the bank that nothing could be done. Remind the bank that they failed to assist you properly at the 800 #, and instead, provided you with an inadequate explanation of your right to dispute. Tell the bank that it's their fault time has expired, and since they gave you the wrong info to begin with, they will just have to deal with it, take the loss and reverse the charges.
Tell them the truth; this was unauthorized and your account was NOT to be charged! Keep emphasizing how you never authorized anything! Direct them to the hundreds of victims reports that were filed on Rip-off Report.com. And if you're at the bank, walk them over to their computer and make them go to this site! If you are on the phone with them, tell them you will wait while they access this site! Either way, be persistent!
DO NOT TAKE NO FOR AN ANSWER!
Let them know nicely, that you were advised to Report them (the Bank) and this situation to the Banking Commission in your state. Since each state has a different name for the agency/controller over banks, find that name before you call or get to the bank so you can throw it in their face. The more knowledgeable you appear to be, the further you will get.
And just continue to demand the Federal Regulation E form! The bank CAN, MUST and WILL reverse the charge! But, you must be persistent; ask to speak to the supervisor or the area manager for all the branches in the state.
Let the bank personnel know you are meeting with the media later in the day, that you would much rather they do the right thing (as most other banks have) by looking at the complaints and immediately reversing the charge(s) to your account; no matter how long ago it was. Be sure to call the Media if necessary so you are telling the truth.
If you have to, be loud (but nice) in front of other customers. If you are just calling by phone, the above tactics should still work. The bank can easily fax or mail to you the Federal Regulation E dispute form.
CHARGES TO YOUR CREDIT CARD
If the charge was to your credit card (not debit card, check card, or checking account), contact the credit card company as soon as possible to request a dispute form. Consumers usually have a little longer to dispute fraudulent credit card charges (up to 6 months), but it is better to act right away. In this type of situation, credit card disputes are usually successful since fraudulent companies often won't contest the disputed charge. In rare cases, credit card companies will review disputes, but refuse to reverse the charges. If this occurs, complain to a manager and let them know you will be filing a report here.
Remember Don't let them get away with it! Make sure they make the Rip-off Report .. The more Reports filed on a Company or individual, the more likely it is that the authorities, media and attorneys will want to take action.
And good luck Let us know how you do!
ED Magedson Founder, Rip-off Report.com & Author of www.ripoffrevenge.com
Don't let them get away with it.
Make sure they make the Rip-off Report!
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...the victims' advocate
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...by consumers, for consumers
CLICK HERE to read about Credit Card Scams... find out how to get your money back. *Rip-off Report Investigation provides valuable information.
Click here to read other Rip Off Reports on Ancestry.com AKA MyFamily.com, Inc.
This report was posted on Ripoff Report on 02/08/2006 09:24 PM and is a permanent record located here: https://www.ripoffreport.com/reports/ancestry-aka-my-family/provo-utah-84604/ancestry-aka-my-family-rootsweb-genealogy-ripoff-deceptive-sales-and-billing-practice-175445. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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