Complaint Review: Andrew's Custom Golf Car Service and Repair -
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- Author Not Confirmed
- Andrew's Custom Golf Car Service and Repair USA
- Phone: 480-396-4646
- Web: https://sites.google.com/site/andre...
- Category: Motor Vehicle
Andrew's Custom Golf Car Service and Repair ajnagyll@aol.com, other phone numbers, and other addresses in Tempe Screwed by Andrew's Golf Car -- keep your distance Mesa, Tempe AZ
*REBUTTAL Owner of company: Response to customer complaint
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We bought a used golf car from Andrew's Custom Golf Car Service and Repair. They dropped off the car at my house, collected a check, ran to their truck, and immediately cashed the check before a thorough inspection could be made. Some of the problems were old dying batteries (3+ years old), tires with flat spots on the tires which caused a very rough ride, a battery charger which did not work proerly and when disassembled was caked with mud on the inside, horn which did not work, broken windshield, over tighened brakes ("to make them more reactive), title which was not legally signed, and more, as that mentioned is more than enough. Upon receipt, calls would not be taken, messages would not be answered. The cart delivered was junk, and was told it is used and therefore not perfect. We after 3 months of it sitting in our garage, got rid of the cart and realized a large $$$ loss.
It is gone and we wanted to advise people to stay their distance from Andrew's Custom Golf Car Service and Repair, or whatever name they may be going by. They have or had a location in Tempe and Mesa. The principal is Andrew, wife Kim, and the "mechanic" is/was Kevin. Before the purchase and delivery, they were the nicest people making unfulfilled promises. Once they got our check they were not.
Bottom line, we were delived a very poor quality golf car, lost substancial money when getting rid of the car, and they were not there to deliver any customer service once they had the money.
This report was posted on Ripoff Report on 11/07/2015 07:06 PM and is a permanent record located here: https://www.ripoffreport.com/reports/andrews-custom-golf-car-service-and-repair/andrews-custom-golf-car-service-and-repair-ajnagyllaolcom-other-phone-numbers-and-ot-1266495. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#1 REBUTTAL Owner of company
Response to customer complaint
AUTHOR: Andrew's Custom Golf Car Service - (USA)
SUBMITTED: Friday, February 05, 2016
I would like to respond by starting with we did not just "drop off the car, run to our truck, cash the check and disappear" This purchase began with the wife Stacy coming over and test driving the golf car around a residential neighborhood, knowing exactly what she was buying before ever writing a check. She was quoted a very fair price on a used car and was encouraged to shop around. There were no hidden costs, she was given a quote, she test drove the car and agreed on the purchase. A deposit was taken that day as she wanted several alterations done to the golf car. We changed the car from a two passenger to a four passenger vehicle, made the car street legal and custom designed a driver's seat to accomodate her height. The car was fully detailed and serviced prior to delivery but she was aware it is a used car and is sold as is without warranty, that is why we had her drive the vehicle first. Our business is based in Mesa, this customer lives in Surprise. My driver went to their house on 3 different occasions to pacify Stacy and her complaints, which is quite a distance to travel and at no charge to the customer. She finally appeared to be happy with her purchase and I thought all was good until I found this complaint on the internet and wanted to speak my side of the story.
I have been in the golf car business for over 30 years and my longevity in the business speaks for itself when there are so many golf car businesses out there that come and go.
I am currently located in Sunland Springs Village Golf Course at 11061 E. Medina Ave in Mesa AZ 85209
For quality golf car services done at fair prices done by a very experienced mechanic please call me Andrew Nagy II at 480-396-4646.
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