Aneta's Alterations Theft of services! Glendale Arizona

I brought in 2 pairs of pants to have them altered in length. I had already unstitched one leg and iron it to show the length I wanted. She charged me $35.00 advance.  She said it would be one week and because of my work it was over 2 weeks before I could pick them up. I picked them up and only the one leg was altered, but back the way it was when I purchased them. She didn't even touch the other 3 pant legs. The tan ones came back with black grease on the leg.
7/18/14 went back in to get my money back. Had one pair on that I had to roll down at the waist to keep from stepping on.  She was very rude and argumentative with me. Started telling me she did the work, I showed her she didn't. She said give me pants and I'll do them. I said no I want my money back. She refused. I said that she did not perform the service and that I wanted my money back. She refused and said if I did not leave she would call the police. I said go ahead, I'll wait.  I told her the law is, "Theft of Services".
This lady is every bit of what is said in these reviews and worse, Rude, dishonest, and argumentative. The reason you pay up front is so she won't give you your money back.

5 out of 7 reviews are 1 star, 2 are 5 start, how she gets 3 start average? ????