Complaint Review: Angel Beds, LLC - Internet
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- Author Not Confirmed
- Angel Beds, LLC 4910 WRIGHT RD STE 160 Internet United States of America
- Phone: 888-264-3547
- Web: www.angelbeds.com
- Category:
Angel Beds, LLC Bed is not even close to the quality of a TemerPedic and their warranty is not a FULL WARRANTY but it is a joke. Internet
*Consumer Comment: Had good experience with the company
*REBUTTAL Owner of company: Settled to Satisfaction
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I purchase an Angel Bed in 2005. The bed was delivered filthy and stained in grease. It needed to be replaced. I waited several more weeks before the replacement arrived. The bed was far from TemperPedic quality. The bed slowly started to deteriorate by collapsing around me. I attempted to file a warranty claim with the one person, Jeannie, that only accepts emails for warranty claims. After sending approximately 10 photos with the requested ruler measurements I was advised that my photos were not taken as instructed and I could ship the mattress to them for inspection. The bed is not functional. I am now forced to purchase a replacement from a reputable manufacturer and will initiate a law suit for their unfair and deceptive trade practices. Jeannie advised me in her reply to do what I want...great customer service, NOT. A TOTAL RIPOFF.
This report was posted on Ripoff Report on 03/02/2010 11:06 AM and is a permanent record located here: https://www.ripoffreport.com/reports/angel-beds-llc/internet/angel-beds-llc-bed-is-not-even-close-to-the-quality-of-a-temerpedic-and-their-warranty-i-576714. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#2 Consumer Comment
Had good experience with the company
AUTHOR: Michael C - (United States of America)
SUBMITTED: Thursday, December 30, 2010
I had very good experience with their customer support; I had ample time to evaluate the mattress, it was not for me; they did as said and the mattress will be picked up free of charge on Monday.
#1 REBUTTAL Owner of company
Settled to Satisfaction
AUTHOR: Philip - (U.S.A.)
SUBMITTED: Monday, March 15, 2010
We at Angelbeds.com pride ourselves on our customer service. I sincerely apologize about the trouble that you experienced. We do require photos taken in order to validate a warranty claim, but the arduous process you experienced is certainly atypical.
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