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Report: #1478036

Complaint Review: Angie's List -

  • Submitted:
  • Updated:
  • Reported By: Robert — Boynton Beach United States
  • Author Not Confirmed What's this?
  • Why?
  • Angie's List United States

Angie's List Despite them advertising that their services are now free, Angie's List continues to change a $29.99 membership fee.

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Two years ago (May 2017) I joined Angie's List.

They advertised a change in their policy in late 2017/early 2018, saying the Angie's List WAS NOW FREE. Thus, I was surprised in the summer of 2018 to find that Angie's List had charged me again in May of 2018 (despite their advertising that the service was now free). I tried to challenge the charge but it is nearly impossible to talk with a person at Angie's List. Thus, I just bit the bullet since a few months had passed before I found it.

However, I did not want the same thing to occur in 2019, so I called Angie's List twice in Feb/Mar of 2019 and was actually able to get a person to talk with. I told them about what happened in 2018 and instructed them to take me off any renewal list. I said that I did not want anything to do with Angie's List going forward.

On May 1, 2019, I received a notification from PayPal that I was charged $29.99 from Angie's List for a renewal!!! I tried contacting them this morning, but was not able to speak with a person. I did go immediately to PayPal and filed a dispute, saying that the charge was unauthorized.

I don't know if Angie's List is totally incompetent or if they are purposely scamming people. However, to charge me for a renewal when I specifically contacted them twice earlier in the year to specifically tell them that I did not want anything to do with them is highly frustrating.

Furthermore, is this some sort of bait & switch? They advertise that their service is free and then continue to charge an annual service renewal fee of $29.99.

I recommend people to stay clear of Angie's List, as well as any of the other services that they run under different names.

This report was posted on Ripoff Report on 05/01/2019 06:27 AM and is a permanent record located here: https://www.ripoffreport.com/report/angies-list/despite-advertising-services-1478036. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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