Answering Specialists Answering specialists caused us to lose customers by delivering horrible service Bonners Ferry Idaho Nationwide

I respond to provide balance.

Customer claimed they cancelled because they lost a customer due to a mishandled call.  It is always possible that we made a error handling a call.  We can't offer perfection and do make errors from time to time.  If this was the case here, we certainly apologize to Connect Me - who is the customer.

We however, never have calls on hold for 12 minutes - our system won't allow this.

All notifications to email and text, and fax are fully automated in our system.  It is not possible for us to "forget" to send one.  We can only send notifications, emails, texts, etc.  We have no control on the receiving end.  While I understand that this may be frustrating, these are simply the fax.  How many times do you get a text message on your phone the next day instead of instantly when it was sent?

Our operators are polite and professional, we don't hangup on callers unless they are abusive and using foul language.  At this point in the call, the caller is warned, and if it continues, we will disconnect the call.

We provide constant monitoring of calls and if a operator is not operating to standards, they are retrained.  If problem persists, we will terminate their employment.

In this case, the client claimed we cost them a client.  They asked that compensate them for the loss they felt we caused by providing them free services.  We refused, and here we are.

Again, we are more than happy to apologize for any errors on our side and wish the customer the best.

Tim