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Report: #760559

Complaint Review: Any Hour Plumbing - Orem, Utah 84058 Internet

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  • Reported By: Anonymous — Ogden Utah United States of America
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  • Any Hour Plumbing 1374 West 130 South, Internet United States of America

Any Hour Plumbing Don't Be Fooled by Family Picture on the Side of Their Trucks! Internet

*Consumer Comment: Really?

*Consumer Comment: Another case

*Consumer Comment: Right on!

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We responded to a $49 coupon to check our air conditioner. The technician said our water heater was leaking and needed replaced immediately (it was a slow drip and not an emergency). We stupidly agreed without checking them out or getting bids.

They charged $1994 to install a water heater we later found the exact model on the Internet for $428 retail! They charged $611 to replace a pressure reducing valve that we found on the Internet for $50 retail! (Who knows if we even needed that).

They were gracious enough to give us a 10% discount and a 5% senior discount. What a deal! After checking with local plumbers, we discovered we could have received identical replacements installed in a reasonable amount of time for $800 less (and that is being conservative with our numbers).

The company has this nice family picture on the side of their trucks and advertise "let our family help your family." I'm sure they live in a nice house, wear lovely clothes, have nice cars, and everyone loves them, but whatever they have is built on the backs on the sucker elderly, like us, whom they exploit. Several attempts to get a reasonable adjustment have been rebuffed.

They think that responding to a NON-emergency is justification for an $800 overcharge. I'm amazed that Any Hour Plumbing can rip-off the elderly and justify their actions in their own small minds. Perhaps someplace dark and deep, some small forgotten place in their subconscious, they know they're wrong, but apparently the almighty dollar trumps ethics and equity. Welcome to the modern world.

Our advice: don't deal with this company. There are excellent plumbers. You and Utah don't need Any Hour Plumbing.  

This report was posted on Ripoff Report on 08/03/2011 06:58 PM and is a permanent record located here: https://www.ripoffreport.com/reports/any-hour-plumbing/internet/any-hour-plumbing-dont-be-fooled-by-family-picture-on-the-side-of-their-trucks-internet-760559. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#3 Consumer Comment

Really?

AUTHOR: Long Island Plumber - (United States of America)

POSTED: Thursday, August 04, 2011

Had a professional plumber in your home and you think you were ripped off?

I use RipOffReport frequently prior to making any large purchase and being in the Plumbing & HVAC profesion my searches today brought me to Plumbing related complaints. Its amazing how most of the complaints or not for letting a disgusting dirty plumber into your homes, but instead of having a PROFESSIONAL come into your home to perform service. In the dozens of complaints I read this evening, not one commented on the appearance of the TECHNICIAN. My guess is that the technician was in a clean uniform.

Being a professional commands a higer rate of salary. As a professional Plumbing and HVAC Technician, do I not deserve to live in a nice home, support my family comfortably, and drive luxury cars? I firmly believe I do and the quality of service my company produces commands it as well. That is the reason I live in a 8500 sq. ft. house and drive fast Italian cars.

I am not a owner, but just a technician. Technically, I am the Service Department Manager. I command a salary similar to doctors and lawyers. I have more education, certification, and training than most lawyers do. I wake up at 3am to give families heat, clear their only toilet of all the waste that clogged, and crawl under homes to make repairs. I personally know a surgeons and lawyers who live at the same comfort level I do.

My company is a flat rate company. It is designed to save the customer money and make the company money. NO COMPANY WANTS TO LOSE MONEY! When I charge $361 to rebuld all the mechanical componets of a toilet, I guarantee that toilet. I will re-appear if god forbid it leaks at 6am.

My company gives the price upfront and the customer signs in writing prior to work beginning. We arrive when scheduled and GUARANTEE ALL WORK!

I personally performed $622K in gross sales last year in 49 weeks working an average of 60 hours per week. I am one technician out of 22. All without a single complaint. A large percentage of that revenue goes towards overhead, not compensation for employees. Picture a multi-million dollar company that pays on top of salary, $45K per employee for taxes, insurance, education, training, licensing, etc.

So the next time you call a plumber, if you want to nickel and dime call the dirty, unprofessional plumber in the pennysaver. If you want a plumber who is clean, prompt, courteous, and professional expect to pay for such.

No, $300 per hour is not excessive. You are insane if you think you can get a price over the phone. Get Home Depot or Lowes to come back if there is a problem. I fix THEIR PROBLEMS! $450 for only 57 minutes? It would take most homewoners an entire weekend something I can do in 10 minutes. If I could pay for more hours in a day I would.

Questions, comments, or concerns, please make comments below.

GOOD EVENING AMERICA AND GOD BLESS.

Mike The Plumber

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#2 Consumer Comment

Another case

AUTHOR: Ramjet - (U.S.A.)

POSTED: Thursday, August 04, 2011

Here is yet another case of doing price and company research AFTER the job is done and it's too late.  Then you ask for another company (who wasn't even there to see the job) for their opinion of the price.  To no ones surprise they tear down the company you hired.

Please do your research BEFORE the job, not after.  If you are a senior citizen (as am I) it seems like you would have learned that at some point in your years.  I sure have.

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#1 Consumer Comment

Right on!

AUTHOR: mr rik - (USA)

POSTED: Wednesday, August 03, 2011

Any company that sends you unsolicited coupons and has that gross happy family on their vehicles is going to RIP YOU OFF!

Sorry you found out the hard way, but at least you may prevent this from happening again.

BUNCH OF SCUMBAGS!

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