Anytime Fitness Roswell Georgia Matt Customer Service Issues and Threats Roswell, Georgia

April 2009 - Most ridiculous franchise I have ever dealt with. Period. The owner of this particular Anytime Fitness Roswell, Ga messed up my payment through the billing company he uses.

If you don't want to read the scenario below, at least understand this. An owner of Anytime Fitness can be anyone, no customer service is required as your signed into a contract right off the bat, which is typical, but dealing with the smaller sizes of these gyms, it is more personal. I cannot WAIT to be out of this contract and done with this. The customer service has literally sickened me. And the corporate response is shockingly unsympathetic. They must have heard I signed a contract too.

I contacted the financial company to get the matter resolved, copying him so he could verify the mistake and recieved the following statements including a ridiculous voicemail consistent with the statements below (Also, Anytime Fitness corporate had nothing to say about the incident, so I guess this type of behavior is accepted, and the billing company refunded my money with no questions asked):

"Don't ever send another email like that to me again"

"you flipped out over $19.50 instead of just asking me to make it right like I would have no problem, shows alot about your character"

"The drafts will continue and a late fee will be attached to each."

And this is what I get after I call them out on a mistake THEY made!!!

5/12/2010 - The Owner of this Anytime Fitness Roswell, Ga just called me threatening me with a lawsuit for 'slanderous reviews' on here!!! He said if I don't remove what he thinks was a slanderous review his attorney will be sending me a letter. I can assure anyone who wants to know that my review was based on pure fact. I have all emails from him and recordings from voicemails he has left me. Wonder what Anytime Fitness Corp would think about owners of their gyms calling people over a year after they posted a review threatening lawsuits? I may have to look into that....

Todd - Sandy Springs, Ga