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Report: #46943

Complaint Review: AOL - Herndon Virginia

  • Submitted:
  • Updated:
  • Reported By: baltimore Maryland
  • AOL PO Box 10810-1559 Herndon, Virginia U.S.A.

AOL steals under the guise of doing business rip-off Herndon Virginia

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I tried a 30-day disk that did not ask for a credit card and after the 30-day trial expired and I CHOSE NOT TO SIGN ON FURTHER, I stopped using the service. There was zero activity on the account for 10 months until I realized my phone bill reflected this 28.90 charge.

I tried to communicate this to the customer service person, even though she lied and said she could not check back further than 3 months. Being a hardened and callous veteran, she deflected all requests to speak to a supervisor, and proceeded to belittle me for not noticing the charges on my phone bill.

I explained that the charges are well hidden from view in the last page on the back where calls are not listed. Given that I had no reason to look, I never saw the AOL fees and i proceded to be robbed for 10 months.

She finally hung up on me, leaving me stunned
I have written a letter to AOL, which i'm sure has been added to what must be a collosal pile of similar complaints. Why are there no repercussions for this awful company? Never have i dealt with a business so vile and dishonest.

Can't anything be done? I will never get back the $289.00 they stole from me. I hope they go bankrupt.

Cris
baltimore, Maryland
U.S.A.

This report was posted on Ripoff Report on 02/25/2003 04:04 PM and is a permanent record located here: https://www.ripoffreport.com/reports/aol/herndon-virginia-20170/aol-steals-under-the-guise-of-doing-business-rip-off-herndon-virginia-46943. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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