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Report: #23303

Complaint Review: AOL - Internet

  • Submitted:
  • Updated:
  • Reported By: Hammond La
  • Author Not Confirmed What's this?
  • Why?
  • AOL Internet U.S.A.

American Online AKA AOL is a ripoff, they scammed me after offering 2 months free net service. Internet, Worldwide

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My mother wanted internet service on our home computer so I decided to pop the 45 day free trail CD in & give it a shot. Everything went ok. We signed up & went online. Used it a good bit for all of a week or two but the service was so slow (the pc was an older one) that we decided to cancel & I did call to cancel 1 or 2 days before the 45 day free trial was up. Lo & behold, I was offered 2 extra months of service FREE. Well, why not? I figured if it's free, then what the heck. So, I told him ok. I even made a point of asking him if he was SURE that I wouldn't be charged & he said NO.

Barely 2 weeks later AOL debited my checking account for $23.90. I couldn't figure out what had happened or why my checking account wasn't adding up right when I balanced my checkbook. I called the bank & after a lengthy conversation was informed that AOL had taken the money out on April 10, 2002. I called AOL & cancelled my service & asked for my money back after explaining what happened. They claimed the charges were not "showing up" on their system & asked me to fax them a copy of my bank statement showing these charges. I did this & never recieved the reimbursement promised.

I called them back a week ago & got the rudest customer service agent I've ever had the misfortune of speaking with. He informed me that I had cancelled AFTER the 45 day free trail was up & that I would not be getting my money back. I tried to explain that I had cancelled BEFORE the 45 day free trial was over with & was offered 2 extra free months to stay on & that after offering me this, my account was debited anyway. He said he would NOT argue with me over this, he had explained to me the way it was & that was that. He would transfer me to someone else who would tell me just what he had told me.

Responding to his rudeness I came a bit brisk myself & he informed me that I could call back myself that he wouldn't be transferring me. I am planning on going to my bank tomorrow morning to dispute the charges. That money is mine & I am on a fixed government income as I am disabled. They have no right to take my money this way & mislead me in such a way. They have lied & stolen from a disabled person & I have never been so insulted as I was by this agent.

I was told I would get my money back & I have been lied to. I will tell you this, DO NOT TRUST AOL! Anyone who does is a fool. They are liars & all they care about is the monthly service fee you provide them. The lady I spoke with at my bank said she has seen this happen time after time with AOL & warned me to keep a CLOSE eye on my account for the next few months as they MAY JUST STEAL MORE FROM ME. So, BEWARE OF AOL & THEIR THIEVING WAYS!

Hammond, Louisiana

This report was posted on Ripoff Report on 06/23/2002 06:57 PM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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