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Report: #49280

Complaint Review: Aol - Internet

  • Submitted:
  • Updated:
  • Reported By: madison Wisconsin
  • Author Not Confirmed What's this?
  • Why?
  • Aol Aol.com Internet U.S.A.

American Online false charges on my credit card, ripoff liars.. filed a fraud report.. my bank credited my account immediately Internet

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Having purchased a new computer, brought it home and turned it on.. the first thing I did was uninstall undesireable (sp?) programs/applications.. Already knowing the shoddy reputation of AOL, they were the first to go..

Fast forward 4 months and I notice a charge from AOL for about $29 dollars on my credit card, same one I used to purchase my computer.... I look to past statements and notice another charge the month before... I immediately call the # on the bill and the fight begins...Reading the past statements before I decided to write this gave me a sense of deja vu.. first I was told to call back on a certain date at the end of the billing cycyle to cancel and receive my credit for the "mistake"

When I call back I am told there will be no refunds and that I simply did not decline the service... When asked to speak to a supervisor, I received the response that there was not a supervisor available, and if there was, they would not refund the money.. Two phone calls were enough for me so I immediately went to my credit card company and filed a fraud report..They credited my account, immediately changed my credit card acct so the charges would stop comming, and are proceeding to deal with AOL themselves.
I never asked for service, and still end up a victim.....

Craig
Madison, Wisconsin
U.S.A.

This report was posted on Ripoff Report on 03/14/2003 07:44 PM and is a permanent record located here: https://www.ripoffreport.com/reports/aol/internet/american-online-false-charges-on-my-credit-card-ripoff-liars-filed-a-fraud-report-my-49280. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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