Complaint Review: Aon Affinity Travel Insurance
- Aon Affinity Travel Insurance
Garden City, New York
- Phone: 800-954-4968
- Category: Child Daycare
Aon Affinity Travel Insurance Purchased airline ticket for my father to fly out over the holidays. My father was admitted overnight into the hospital and was unable to fly due to his medical condition. I filed my claim and was sent an email that I needed to submit a letter regarding my fathers medical conditions. A letter was sent to Aon stated that due to the sudden illness of my father he was unfit to fly at this time. This letter was authored by his VA doctor. I submitted the letter requesting addition information for dates of his treatments and diagnosis. The second letter faxed stated my father was admitted into the hospital on such dates and was advised not to fly by his doctor. The letter further stated if you should have any questions to please contact his doctor. Aon is refusing to pay the claim because of not disclosing his diagnosis Garden City New York
*Author of original report: HIPPA
*Consumer Comment: Sounds like they are violating the HIPAA privacy rule
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I purchased an airline ticket and insurance for my 79 year old father to come out for the holidays. Due to a sudden medical issues he was admitted to the hospital and was unable to fly. I contacted Aon to file claim. They informed me that I needed to submit a letter from his doctor. A letter was submitted stated due to my father' sudden illness he is unfit to travel at this time. I was them advised by Aon that the lettered needed addition information i e dates he was treated and his diagnosis. I obtained a second letter saying that my father was admitted on such dates and was advised he was unable to travel. If you should have any additional information please call his treating doctor. I faxed the second letter and followed up within 24 hours to ensure they received the 2nd letter. I was told it would take 48 hours to update my claim. Today, I called to follow up and was told that I needed to disclose his diagnosis because not all diagnosis qualifiy to pay claims submitted. This in it self is a scam! His diagnosis is irrelevant the fact remains the same. His VA doctor clearly stated in the letter he was admitted into the hospital and was unfit to fly at this time. That should be the end of it! This company is doing nothing but placing roads blocks to stop from paying. There are other complaints on file against them. I intend to personally sue them!
This report was posted on Ripoff Report on 01/23/2017 02:49 PM and is a permanent record located here: https://www.ripoffreport.com/reports/aon-affinity-travel-insurance/garden-city-new-york-11530/aon-affinity-travel-insurance-purchased-airline-ticket-for-my-father-to-fly-out-over-the-1351506. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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