Report: #1351506

Complaint Review: Aon Affinity Travel Insurance

  • Submitted: Mon, January 23, 2017
  • Updated: Mon, January 23, 2017
  • Reported By: Dgohana23 — Los Angeles California USA
  • Aon Affinity Travel Insurance
    900 Stewart
    Garden City, New York

Aon Affinity Travel Insurance Purchased airline ticket for my father to fly out over the holidays. My father was admitted overnight into the hospital and was unable to fly due to his medical condition. I filed my claim and was sent an email that I needed to submit a letter regarding my fathers medical conditions. A letter was sent to Aon stated that due to the sudden illness of my father he was unfit to fly at this time. This letter was authored by his VA doctor. I submitted the letter requesting addition information for dates of his treatments and diagnosis. The second letter faxed stated my father was admitted into the hospital on such dates and was advised not to fly by his doctor. The letter further stated if you should have any questions to please contact his doctor. Aon is refusing to pay the claim because of not disclosing his diagnosis Garden City New York

*Author of original report: HIPPA

*Consumer Comment: Sounds like they are violating the HIPAA privacy rule

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 I purchased an airline ticket and insurance for my 79 year old father to come out for the holidays. Due to a sudden medical issues he was admitted to the hospital and was unable to fly. I contacted Aon to file claim. They informed me that I needed to submit a letter from his doctor. A letter was submitted stated due to my father' sudden illness he is unfit to travel at this time. I was them advised by Aon that the lettered needed addition information i e dates he was treated and his diagnosis. I obtained a second letter saying that my father was admitted on such dates and was advised he was unable to travel. If you should have any additional information please call his treating doctor. I faxed the second letter and followed up within 24 hours to ensure they received the 2nd letter. I was told it would take 48 hours to update my claim. Today, I called to follow up and was told that I needed to disclose his diagnosis because not all diagnosis qualifiy to pay claims submitted. This in it self is a scam! His diagnosis is irrelevant the fact remains the same. His VA doctor clearly stated in the letter he was admitted into the hospital and was unfit to fly at this time. That should be the end of it! This company is doing nothing but placing roads blocks to stop from paying. There are other complaints on file against them. I intend to personally sue them!

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#1 Author of original report


AUTHOR: - ()

 That's exactly my point!! They are setting roadblocks to not have to payout the claims.

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#2 Consumer Comment

Sounds like they are violating the HIPAA privacy rule

AUTHOR: FloridaNative - (USA)

I think that they are asking for information that they are not entitled to - but I'm not in the insurance field nor the health care field. if I were in your shoes, I would first review a copy of the agreement and then pursue it with every government agency that applies including CFPB, attorney general, the insurance commissioner for your state and every public forum available. It is outrageous that to use the travel insurance policy for its intended use requires you to disclose private medical information of the traveler! It certainly sounds like a scam to me. Good luck.

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