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Report: #135197

Complaint Review: AP9*Essentials AP9*Connections - Ft. Lauderdale Florida

  • Submitted:
  • Updated:
  • Reported By: Ft. Lauderdale Florida
  • AP9*Essentials AP9*Connections 213 SW 22nd Ave Ft. Lauderdale, Florida U.S.A.

AP9*Essentials AP9*Connections multiple billings for 12.95 monthly Ft. Lauderdale Florida

*Consumer Comment: Incorrect address listed above

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We ordered goods from a TV ad (which itself should be a rip-off report); one month later our credit card started receiving billings from Essentials and Connections for 12.95 each. These companies were unrelated to the original purchase.

Within the magical 60 day window, I called and finally moved through the telephone maze to reach a human. The attitude was belligerent, and the person could only issue a credit for the last billing on one of the two supposed memberships (the 2nd membership was a 'different department').

The supervisor I was transferred to was more helpful, but kept trying to point out that the service approval was taped when the TV ad order was filled; I kept replying that the services were neither approved nor authorised. Finally he agreed to reimbursing the first month's charge; he was also able to do the same with the 2nd membership.

I was promised full credit within 5 days - this will coincide with 60 days after the charge first appeared! Surprise! Will let you know which comes first...

Red
Ft. Lauderdale, Florida
U.S.A.

This report was posted on Ripoff Report on 03/16/2005 08:20 AM and is a permanent record located here: https://www.ripoffreport.com/reports/ap9essentials-ap9connections/ft-lauderdale-florida-33312/ap9essentials-ap9connections-multiple-billings-for-1295-monthly-ft-lauderdale-florida-135197. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 Consumer Comment

Incorrect address listed above

AUTHOR: Peter - (U.S.A.)

POSTED: Tuesday, March 22, 2005
The address shown is incorrect - it should read CT, USA
Red
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