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Report: #1424878

Complaint Review: Apollo Medical Billing Service - Covina California

  • Submitted:
  • Updated:
  • Reported By: Jake — Charleston South Carolina United States
  • Apollo Medical Billing Service 640 Sunset Ave Ste 102 Covina, California United States

Apollo Medical Billing Service Fraudulent Billing! Billed me for hundreds of dollars after running my insurance and claimed it was policy, and that I would be refunded once my insurance processed the claim. My insurance processed the claim in 7 days, it has been 7 months and Apollo continuously insists the check keeps getting lost in the mail. Will not allow me to speak with a manager or refund department and has no email address....at all. SCAM Covina California

*Author of original report: UPDATE THIS COMPANY RESOLVED THE ISSUE

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Fraudulent company. Will bill a “standard initial payment” of hundreds of dollars and claim to refund you once your insurance processes. My insurance processed payment In 7 days. Apollo has claimed to have sent the check 3 times....the check never arrives. The company has no management available, no email addresses, and nobody beyond a receptionist that they will allow you to speak with.  They claim to have an entire refunds department, but cannot allow you to speak with them. State records show only 2 employees employed by this business... When I spoke with my doctor’s office they informed me that they receive daily complaints from patients, and were well aware of the hollow promises, and incompetent communications and practices of Apollo. 7 months later and 3 “checks in the mail, sorry no confirmation or tracking number” responses later and my initial payment has never made its way back to me. I’m following Blue Cross Blue Shield’s advice and filing reports with The California and South Carolina State Medical Boards, National Health Care Anti Fraud Association, Medical Billing Advocates of America, Better Business Bureau, Ripoff Report, and  Association of Certified Fraud Examiners. My Blue Cross Agent has confirmed several counts of abusive billing, improper reimbursement, unbundling, and incorrect reporting of procedures. I advise everyone who has fallen victim to this fraudulent service to file detailed complaints as well.

This report was posted on Ripoff Report on 01/23/2018 10:17 PM and is a permanent record located here: https://www.ripoffreport.com/reports/apollo-medical-billing-service/covina-california-91790/apollo-medical-billing-service-fraudulent-billing-billed-me-for-hundreds-of-dollars-afte-1424878. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 Author of original report

UPDATE THIS COMPANY RESOLVED THE ISSUE

AUTHOR: Jake - (United States)

POSTED: Thursday, March 01, 2018

After rigorous follow up efforts, Apollo did manage to get my refund issued. It appears that the issue was more so with my physician's office than with Apollo, and they were just as frustrated as I was. I understand that outsourcing billing is a common and necessary practice in medical facilities, but clear and upfront communication could have prevented alot of aggravation here. 5 months later, and my refund was issued. Thank you to Apollo for your diligence in finally rectifying this situation. I will retract my claims that this company is fraudulent or involved in any type of scam.

 

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