Report: #1467600

Complaint Review: Apple phone - Cupertino Apple Computer, Inc. 1 Infinite Loop Cupertino, CA 9501

  • Submitted:
  • Updated:
  • Reported By: Helga — Baltimore Maryland United States
  • Apple phone 1 Infinite Loop Cupertino, Apple Computer, Inc. 1 Infinite Loop Cupertino, CA 9501 United States

Apple phone They’re blocking me from resetting my password to use my phone Cupertino Apple Computer, Inc. 1 Infinite Loop Cupertino, California

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I bought an IPhone 7 through my ATT account and paid it off to cancel my phone in the States for 6 month employment overseas. I bought a SIM card from the local phone company where I’m staying to have access to phone here. I forgot my Apple ID and was asked to verify who I am with my credit card information, which I did. I was told that since I cancelled my US phone number, I’d need another to have my password reset instructions texted to that particular number. I used the number of the employee in the phone store and was told that he’d get a text message shortly with reset instructions. This was over three weeks ago and he has gotten no text. I went online and was told that I’d have instructions emailed to me. Still, nothing.

I tried to use my husband’s phone number to reset my Apple password and was told that I had to use the original number, I.e., that of the phone store employee. I entered my credit card number again, to verify that it was me, the same card the phone was purchased with, and still haven’t gotten any instructions on resetting my IPhone password. I’m now in a foreign country with an almost $800 iPhone that I’m not able to use because of password reset restrictions. I cannot use the SIM card on this phone and am therefore unable to call anyone. Needed to call authorities here last night and was unable to do so. Apple does not give out an email address, so I’m unable to email anyone.

Short of losing all of my information on this phone, which is legally mine, as I’ve paid for it, there is no way for me to reset my Apple password to begin using this SIM card that I’ve purchased. I’m having a hard time understanding Apple’s inability, or unwillingness, to accommodate me. I’ve provided sufficient information to confirm my identity. If this issue isn’t resolved this week, I will purchase a different phone brand and sue Apple for putting me in this situation.

This report was posted on Ripoff Report on 11/17/2018 11:09 AM and is a permanent record located here: https://www.ripoffreport.com/reports/apple-phone/cupertino-apple-computer-inc-1-infinite-loop-cupertino-ca-9501-95014/apple-phone-theyre-blocking-me-from-resetting-my-password-to-use-my-phone-cupertino-app-1467600. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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