Complaint Review: Apple
Apple My wife inherited an IPAD from her father but did not get the password before he passed. Apple refuses to remove the ID after a year worth of wrangling and increasing difficult and costly requests. It is clear that they intend to make is so difficult and expensive the the custormer will give up and hopefully by another. Nationwide
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My wifes father passed last year and was given his IPAD. Unfortunately his password was not known at the time and we have been working for over a year to get access to the IPAD. Even after finding the password Apple has refused to help. They have at times said everything was in order and that access would be granted several months down the road only to later change the rules and add more requirements. Even after providing death certificates and trust documents, Apple would not assist. Apple instead added more requirement that would end up requiring legal assistance and cost more than the equipment is worth. Clear the end game for apple is to get the survivor to just by another. After seeing how they treat greiving family members we will never buy another one of their products. See the latest email below outlining the last request from apple.
This report was posted on Ripoff Report on 05/19/2017 07:19 AM and is a permanent record located here: https://www.ripoffreport.com/reports/apple/nationwide/apple-my-wife-inherited-an-ipad-from-her-father-but-did-not-get-the-password-before-he-pa-1374104. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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