American Express I received a giftcard from my employer for $100 I tried to buy some air Pods on apple and apparently, the charge didn't go through. New York New York

I received a Gift Card from my employer for $100.  I tried to buy Airpods from Apple one day.  I tried for a total of 6 hours on the phone.  I have been told 3 times now that I've lost my money.  The guy keeps telling me that the transaction in a place called the Supreme Chinese for $99.97.  I heard a dog and a goat in the background when speaking to this guy with a very thick accent from the middle east.  They won't give me the money back and I'm so so very happy for their little scam.  Amex doesn't care about it because it doesn't affect their cardholders.  If you get an opportunity to read this, PLEASE don't do ANY business with the company.  I always value a company exclusvely on their absolute worst scenario and this is something that brings their cream to the top.