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Report: #839424

Complaint Review: Appliance Smart - Maplewood Minnesota

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  • Reported By: Nadia — Minnesota United States of America
  • Author Not Confirmed What's this?
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  • Appliance Smart 1735 Bean Ave Maplewood, Minnesota United States of America

Appliance Smart Extended warranty ripoff Maplewood, Minnesota

*UPDATE EX-employee responds: extended warranties

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I purchased a dishwasher from appliance smart with an extended warranty of 129.95 for 5 years. I thought I will have a piece of mind for 5 years, but no.

18 months later, the dishwasher started leaking. I called the warranty company, but they couldn't find my contract in their system. They asked me to send a copy of the invoice which I did, but I didn't hear back from them. I called Appliance Smart, and they sent a technician to fix the dishwasher. The technician told me that the motor was leaking and it will take 4 days to order a part.

2 days later, the warranty company called me and said that they have to replace the dishwasher, but since Appliance Smart don't have a dishwasher for the same price I bought mine, they will give me my money back (not the warranty money). I went to Appliance Smart and found 3 dishwasher in the same price range of mine. I explained my case to the salesperson, he said that he has to talk to his manager and get back to me.

A week later, I received a check in the mail, a refund for my dishwasher and not a single dime of the $129.95 (a 5 years warranty). This is a mere ripoff, and their appliances are not made to last. I will never ever buy from them.

This report was posted on Ripoff Report on 02/15/2012 08:09 AM and is a permanent record located here: https://www.ripoffreport.com/reports/appliance-smart/maplewood-minnesota-55109/appliance-smart-extended-warranty-ripoff-maplewood-minnesota-839424. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 UPDATE EX-employee responds

extended warranties

AUTHOR: Joshua-m1982 - (U.S.A.)

POSTED: Saturday, February 02, 2013

Appliance Smart extended warranties are this:  if you put a 5 yr extended warranty on an appliance. you get that money back in full ASLONG as you have never had to get it serviced. I am not sure if your servicer put any parts into your dishwasher or if they charged for the service call, thats why you dont get your warranty money back. And with the extended warranty, once it goes back to the manufacturer to make the decision, they will usually tell you that you need to choose another model that that same manufacturer makes. Rarely can you get a different brand of appliance and the manufacturer pays for it.  Your report is uneducated and false.

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