applianceappointment.com unreliable,seems un professional, vague, unresponsive Internet

I was trying to find a repair man to fix my washingmachine.  ApplianceAppointment.com came up as being in my area.  So I called and made appt to have this done.  The saturday came and I heard nonthing.  I called back and gave my home number then got a call from service rep who convinced me better to do another apt as day was over.   I confirmed appt date with him and he said some one else would probably be sent .   I have heard no more to confirm an appt.  nor when calling the no. on intranet did they acknowledge me as being on there schecual, now or in the past.