Complaint Review: Appliances Connection - Internet
- Appliances Connection Internet USA
- Phone: 800-299-9470
- Web: AppliancesConnection.com
- Category: Appliances
Appliances Connection AppliancesConnection.com Said it was in stock, never shipped 14 days later, never refunded my $1200 1870 Bath Ave. Brooklyn, NY 11214 New York
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I ordered a dishwasher from them on 10/28/14 for $1200 and asked Nathan (the salesman) 2 questions: Was it in stock and when would it ship? I was told it was in stock and it would ship "in a couple of days." Their confirmation email of the order states the item will ship w/in 2 days of the placement of the order and if it did not they would contact me. They never contacted me. So on 11/10/14 (2 weeks later) I contacted them. I called and was hung up on by Carol. I called back and spoke with Alex. He said it was "on the truck" but would not ship for another "few days." Just like Nathan did. All he did was make up excuses and lies about why it did not ship. After 20 minutes of this I told them to cancel the order and refund my money. Which they agreed to do after another 20 minutes of trying to get me to change my mind. (11/10/14)
After posting a review at resellerratings.com on 11/10/14 I was contacted by the merchant (within minutes) who tried to pressure me into removing the review. (This was done both by Alex and his supervisor Mr. B.) Yet they made no offer to solve the problem. They still could not verify they actually had the product in stock, only that it was "on the truck." At one point Alex did offer some discount (nothing specific, just used the word discount) but he quickly backtracked once he remembered he did not have the product in stock to ship.
After the pressure did not work they asked me to remove the review "as a favor" to them. Which I found quite amusing. They took my $1200+, they told me the product was in stock, they told me it would ship "in a couple of days" and they never shipped it and they still don't have the product in stock. So I find it funny such a person/company would ask for a favor from me. That's like a mugger taking your money, hitting you and then asking for a lift to his next victim.
It is now Nov 24th, 2 weeks after they said they would refund my card and still no refund. We have contacted our bank to issue a chargeback. So they have had our $1200 for almost a MONTH and never shipped a product and never honored a single thing they said they would do.
Also note the company hides it's whois information. Never trust a company that hides it's whois information.
Furthermore they have had substantial complaints over at the BBB:
http://www.bbb.org/new-york-city/business-reviews/appliances-major-dealers/appliances-connection-in-brooklyn-ny-113329/
Also note they have thousands of glowing reviews over at resellerratings.com. They called me within minutes of my posting my review there. I find it impossible to believe any of those glowing reviews are real. I find it suspicious that they called me w/in minutes of my posting the review demanding that I remove it. I believe this is a bunch of liars and scammers masquerading as a legitimate business.
This report was posted on Ripoff Report on 11/25/2014 12:50 AM and is a permanent record located here: https://www.ripoffreport.com/reports/appliances-connection/internet/appliances-connection-appliancesconnectioncom-said-it-was-in-stock-never-shipped-14-day-1191245. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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