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Report: #1448022

Complaint Review: Applied Bank - Stevie Siepker -

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  • Reported By: Maria — Windermere Florida United States
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  • Applied Bank - Stevie Siepker PO Box 70154 United States

Applied Bank - Stevie Siepker They refuse to reverse 4 charges for merchandise not received from China

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There are 4 charges on my account from an online, Asian company selling clothing.  They company uses at least 2 names and have many complaints on Social media about them (Yaever & 2SBest).   I have not received any merchandise from them.  After reading the many scam comments about other customers not receiving merchandise, I tried to cancel my orders.  I emailed, texted and posted to their Facebook comments section at least a dozen times.  NO RESPONSE!

These 4 charges are on my Applied Bank  VISA card.   I have been trying to reverse these charges for almost a month.  I called but was told they could not reverse or review over the phone and I would have to complete their dispute.  I would take at least 8 business days to receive the form.  I immediately did so and faxed the completed forms to Applied Bank.  On June 14, 2018, I called the dispute department to inquire about the status of my reversed charge request.  Left a VM for Stevie Siepker, the employee handling my dispute.  Her VM message said she would return call within 24 hours.  No call back.  On June 18, 2018, I receive another form from Stevie requesting the same info that I had previously submitted to her.  Again left her a VM.  Customer service at Applied Bank tried to contact Stevie Siepker for me but were unable to do so.

I want Applied Bank to reverse the 4 charges that was paid to this fraudulent company as to date no acknowledgement of cancelled orders and no receipt of merchandise. - May 23, 2018 - $39.99 and $1.19 for currency exchange fee' May 26, 2018 $40.99 and $1.22 for currency exchange fee.

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