AquaTru AquaTru, Water Purification System Internet

I preordered my unit back in 2015 and it took several months for me to get it.  Called several times for a status and apparently, the people who were currently ordering were getting their machines.  I pitched such a fuss that they finally sent my machine.  I got the machine and it didn't work.  Did the troubleshooting routine and then was told it would need to be replaced.  Didn't get the replacement for another month or two, which was probably around March or so of 2016.

Fast forward to now...The replacement unit started acting up in January of 2017.  Called AquaTru customer service to troubleshoot and was advised to get replacement filters and if that didn't work, they'd replace the unit.  Finally got the filters sometime in February 2017 and the machine was still struggling to work, but began to work but only for about a week or two. Was travelling, so didn't have time to deal with it until I got back, so called AquaTru today (03/18/17) and explained the situation.  Said they would not replace the machine because I had it more than a year; it's over the warranty.  I called back and asked did they check to see when I got the replacement, because this isn't the original unit and don't you know they have no record of sending me a replacement.  At that point, I demanded a refund for the replacement filters that I recently purchased that didn't correct the probably with the unit.

What also kills me is that they suggested that I buy another unit at a reduced cost of $199.99.  My response was why would I do that when I know that this machine isn't designed to last more than a year.  I've had two machines in a years time frame that demonstrated to me that I'd be sending a minimum of $199.99 for replacement machines.  I think not!

The one positive thing I can say is that while the machine worked, it worked well.  As far as it's longevity, I wouldn't count on it....I'm out of pocket on this adventure for about $350 as well.