Arch Foundation Repair Dishonest and does not honor warranty Dallas Texas

I purchased my home in January of 2006. It came with a warranty for the foundation repair that the previous owners had completed. In March of 2008 I called the foundation company that was tied to the warranty, Arch Foundation. They came out, assessed the damage and agreed that it was covered under the warranty that came with my home purchase.

I called them back in April of 2015 (this year) because I was needing more work completed. After a couple of weeks, my call was returned by Erica who proceeded to tell me that my warranty is void because I never signed the papers. This is not true because I signed the transfer at closing. I confirmed with her that they already came out and did warranty work for me so she must be mistaken.

She confirmed that yes they came out and completed work for me in March of 2008, but according to her office manager, "that should have never been done." I spoke with the office manager to try and rectify this but they are not following through with their word/warranty. They are very dishonest and unwilling to admit any fault. Erica is not very helpful and not very quick to return calls, neither is the office manager. You have a lot of companies to choose from, stay away from this one.