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Report: #704942

Complaint Review: Architectural Digest - Internet Internet

  • Submitted:
  • Updated:
  • Reported By: Karen from Oz — Internet Internet Australia
  • Author Not Confirmed What's this?
  • Why?
  • Architectural Digest Internet United States of America

Architectural Digest Conde Nast Publications Never delivered online subscription. Failed to reply to emails. One customer service email address bounced. Internet

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I ordered a year's subscription from Architectural Digest on January 16, 2011.
The reply with the invoice was:
Your subscription(s) will begin to arrive in 4 to 6 weeks.

This never happened. Nine weeks later I emailed the customer service of both Architectural Digest and Conde Nast via their webpages regarding this.
The subscriptionquestions@condenast.com email address bounced and was undeliverable. This rang alarm bells. So I found another email address to contact customer service on:subscriptions@archdigest.com

I emailed this address on two separate days and all I got was an automatic reply with the following:
Thank you for contacting Customer Service.  (KMM45147996V85374L0KM),
Thank you for contacting Customer Service.  (KMM45179600V80203L0KM)

I also CC'd the Editor of Architectural Digest and tried the CEO. I even mentioned I was going to file a report if I didn't get any response and lo and behold, no response.

One of the worst customer service experiences I've had and I'm now looking into contacting my Bank to reverse the charge.

I cannot recommend Conde Nast for online subscriptions internationally or customer service.
Major dissapointment.

This report was posted on Ripoff Report on 03/10/2011 01:03 PM and is a permanent record located here: https://www.ripoffreport.com/reports/architectural-digest/internet/architectural-digest-conde-nast-publications-never-delivered-online-subscription-failed-t-704942. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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