Complaint Review: Arizona Public Service A.P.S. - Phoenix Arizona
- Arizona Public Service A.P.S. www.aps.com Phoenix, Arizona U.S.A.
- Phone: 623-204-1808
- Category: Utility Companies
Arizona Public Service A.P.S. is the most DECEPTIVE, UNPROFESSIONAL, UNCOOPERATIVE, INCOMPETENT electric company in Arizona, Phoenix Arizona
*Consumer Comment: Deregulate Arizona Public Service Abusers!
July of 2004 APS had shut off my electric service due to the tenants that had lived in my rental home and up and left without paying their final utility bill that was in their name alone. I was told by APS that my service was not going to be reconnected unless they received that payment in full regardless of whose name was on the account, therefore I had to come out of pocket $270.00 for another security deposit in addition to what my tenants owed. Of course I had no option but to pay them whatever the amount was so I could have my power restored the next following business day. I then filed a civil suit against APS for the amounts I had to pay and I was awarded the judgement that I was seeking.
Ever since I took APS to court I have had nothing but troubles with them and they will not hesitate to disconnect my service and I have been turned down numerous times to get on the equalizer program that they offer. I have also been instructed that I am now on a cash only basis for a year or so. I have also noticed that my bill amounts do not reflect the correct totals that they should from the previous months bill therefore I am now having to bring that to their attention and hope they too see their error and fix it without me having to take them back to court to get that taken care of.
So I can honestly say that my experience with APS has been nothing short of a nightmare to deal with and still is. An unfortunately I have no other option but to continue to use services provided by APS since my home is within their boundaries and unless I plan on relocating to an area serviced by SRP I do not see this situation getting any better.
This report was posted on Ripoff Report on 09/08/2008 01:27 AM and is a permanent record located here: https://www.ripoffreport.com/reports/arizona-public-service-aps/phoenix-arizona/arizona-public-service-aps-is-the-most-deceptive-unprofessional-uncooperative-incomp-370734. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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