Ark-La-Tex Water Treatment Inc. (Rain Soft) fraudelent misrepresenting lying snakes in the grass Longview Texas

After some hassle we finally purchased a Rain Soft water treatment system. The day they came out to install the system and bring us our o'so fabolous soap, we quickly realized they had not brought all the system or the soap. When we called fast Phil he assured us we would have everything the 4th of January. My husband had enough foresight to make him fax letter stating that all the stuff had not been brought and even though the 3 day cancellation had expired he would refund us our $3000 if it was not done right on the 4th.

Sure enough the 4th came and we didn't get everything and some of what we did get was flithy and looked as if the tech had pulled it out of the dumpster minutes before coming to my home. The guy even had the nerve to say, when we asked where the cement block was, could he borrow one of ours or we could go the 70 miles to town and purchase one, lift the 200lbs salt tank and put it under there and of course they would reimburse us.
I spoke the customer service mgr on the morning of the 4th to verify we would be getting all our items, she had no clue but assured me we would have everything that afternoon. When I called her back to make sure it would all be on the truck she told me she had watched him put everything on the truck. After he had come and put the nasty declorinator in was when he informed me he didn't even have the other soap pack.

Oh yeah I forgot to mention the installers aren't licensed plumbers at least the guys who came to our house were'nt and they left a leak under my kitchen sink for a week from their first visit.

On the 4th I had had enough and told the tech to just pull the system, he told me he couldn't. I promptly called the office and asked to speak to someone in charge. They gave me to the Service Manager who told me he couldn't do anything I needed to speak to Phil.

When I called Phil he said he couldn't do anything without speaking to Bobby the service mgr. I told them to come get their system and have been getting the run around since, the battle continues.

Oh yes to add insult to injury we had referred some freinds of ours to these people and they got a new system for $4200 our original quote on a new system was $6995. We also met a woman at the home depot who knew fast Phil and had purchased her system (for $4500) and was not happy either. They will promise you the moon and stars but when it comes to delivery don't hold your breath.

Audra
Springhill, Louisiana
U.S.A.